Customer Service Call Centre

Warning: This vacancy expired on 10th Sep 2008.

Job details

Job Description

Ensure all members are satisfied with the service they receive from the Contact Centre and promises are kept·
To respond to all incoming correspondence using the relevant templates as specified within the working instructions·
To ensure all information is communicated to the appropriate personnel in an accurate and professional manner.
This would include communicating with the Team Leaders and your Team Manager·
Advise your Team Leader or Team Manager if necessary, of any potential member issues and escalate any member complaints to the appropriate personnel·
Ensure working procedures are adhered to whilst maintaining a high standard of quality in accordance with BS EN ISO 9002·
Undertake quality checks as requested·
Be responsible for your own time management·
Assist with other team/administrative tasks as requested·
To meet Department Service Standards and Objectives set for you in regular Reviews·
Provide accurate, timely information for reporting purposes as requested

Apply for this job

To apply for this job, simply click on the "Apply for this job" button below right. By clicking the button you can track your applications through the website. Phone numbers and email addresses are removed from job details on purpose. Please do not email the website.

Did you know?

There are currently over 600 recruiters actively searching our CV database?
Candidates who add their CV are 50% more likely to find a suitable job.

Add your CV now »

 

Recommend this job to a friend

Think this job might be up your friend's street? Recommend it to your friend and we will send them email on your behalf.

View more jobs from Randstad UK