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| Salary | £21k - £28k |
|---|---|
| Location | Hertfordshire |
| Job type | Permanent |
| Company | Fordham Management Solutions UK Limited |
| Contact | Rahul Jain |
| Job sectors | Engineering, Industrial/Technical, Electronics |
| Posted | 26th Nov 2008 |
| Expires | 24th Dec 2008 |
Technical Support Specialist - Data Acquisition
The Company
My client is one of the world's leading technical software and hardware distributors. They provide personal computer solutions for scientists and engineers, supplying technical problem-solving software and hardware to industry, research and academic organisations.
The Role
This is a permanent, full-time position based in Letchworth, Hertfordshire. Reporting to the Customer Support Manager you will be the first point of contact for all post sale and some pre-sale customer technical support enquiries. Working with our range of leading Data Acquisition hardware and software products from companies such as Measurement Computing, IOtech and UEI you will provide technical advice and support. You may also be involved in helping to analyse technical sales enquiries to assist your colleagues in finding the correct solution for customers. The role also includes initial evaluation of Data Acquisition hardware returned by customers for repair and administration associated with these tasks on our database.
The role includes the following responsibilities:
• First point of contact for product technical support enquiries, dealing with these in an efficient and timely manner and utilizing colleague’s skills where necessary.
• Involvement in some consultancy work i.e. system integration and training. This involves mostly software setup in DASYlab.
• Support marketing and the Product Manager with technical input and product reviews for marketing communications and ensuring our website and download area are always up to date.
• Occasionally provide support on other related software applications that Adept sell i.e. Flexpro, EasyPC and Winwedge.
• Evaluation of Data Acquisition products returned for credit. Fault evaluation/confirmation and functional test to determine suitability for restocking as resale.
• Record technical support interactions on CRM database.
• Calibration of Data Acquisition hardware as a post-sales service or prior to shipment of new products as required.
• Maintaining customer interaction records on our sales, marketing and support database and reviewing status of outstanding support issues on a daily basis.
• Contributing to our product knowledge base.
• Contributing actively and positively in team meetings.
Education:
• You will be educated to HNC/HND/Degree level (or be experienced to an equivalent level) in Electronics, Electrical Engineering/Instrumentation or a similar application area. Beneficial areas you may have had experience working in may include some of the following: Process control, test and measurement, development support or production support using data acquisition and measurement equipment including thermocouples and other transducers and control units, monitoring/control equipment, signal processing, industrial interface & control, analogue and digital electronics.
Skills and experience required:
• You will be comfortable in a people facing role with a background in analogue and digital electronics.
• It would be beneficial to have some knowledge of using software products such as LabView™ or Dasylab™, or Data Acquisition hardware products from companies such as National Instruments and Agilent.
• It would be useful to have knowledge of basic programming such as VB, C or C++.
• You will have a logical approach to problem solving.
• You will have a good telephone manner.
• You will have the ability to work on your own initiative and as part of a team.
Basic Salary of around £21-24K for a young graduate and £24-28K for someone with more experience.
Benefits include: Company bonus scheme, Group Personal Pension Scheme with employer's contribution, Permanent Health Insurance cover, even free coffee and lunches! Above all, you'll be part of a fast growing, successful and fun company with an exciting future.
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