Job details

Job Description

HOTEL FRONT OFFICE MANAGER / RECEPTION MANAGER , GATWICK , £24K

WM 158

  

Hotel Front Manager / Reception Manager   required for a 200 + bedroom , Internationally Branded Airport Hotel, based at London Gatwick Airport , West Sussex. .

  

Job Title:  HOTEL FRONT OFFICE MANAGER / RECEPTION MANAGER

  

Package:      Basic Salary of between £20 k and £24k dependent on experience + bonus ( 15%) + company benefits

           

Area / location: London / Gatwick / Gatwick Airport / West Sussex / RH6

  

Product : International Hotel Brand

  

FRONT OFFICE MANAGER / RECEPTION MANAGER JOB DESCRIPTION ;

  

To manage the functional areas of reception, night audit and guest relations to ensure the highest levels of customer satisfaction are achieved, whilst maintaining an efficient system for room allocation, check-in, check out and audit.

  

Primary Responsibilities

 

·       To ensure that sufficient trained staff are available to meet the business requirements of the different functional areas and that they are encouraged and motivated to provide a superior level of customer satisfaction

  

·       To ensure that staff are fully conversant with the operation of the Front Office system, Opera, have appropriate product knowledge and are able to carry out their specific responsibilities effectively, by identifying training requirements, planning and actioning development activities monitoring subsequently performance and evaluating against objectives

  

·       To promote effective communication within the different functional areas and ensure that staff have received adequate training to allow them to assist in other areas of the Front Office, as required

  

·       To encourage and motivate staff to maximise upselling opportunities in order to maximise profit

  

·       To liaise regularly with the Revenue Manager regarding room allocations, VIP's, special requests

  

·       To be aware of competitors facilities and rates and report on any information that is relevant to the improvement of guest service and/or the achievement of an increase in room yield

Guest Relations

  

To manage the guest relations function and achieve superior levels of guest satisfaction by ensuring that staff are encouraged and motivated to acknowledge and meet set criteria .

  

Skills required: 

*Proven track record in Hotel  Front Office / Reservations / Reception / Duty Management   within the corporate Hotel Brand market.

*Previous guest service / hotel experience with experience in a supervisory capacity

*Business and Commercial awareness.

*Drive , determination and enthusiasm.

*Organized

*Customer Service Oriented.

*Excellent communication and interpersonal skills

*Good team player

*Good Computer skills.

 

A great opportunity to join a new,young,expanding Hotel group, who have the backing of an International brand.

  

Is the above you?

  

If so get in touch with Frazer at The Sales Recruitment Network, (phone number removed) ,(email address removed) and forward your CV as a Word attachment.

  

We are looking forward to hearing from you soon.

  

HOTEL FRONT OFFICE  MANAGER , GATWICK , £24K .

  

The Sales Recruitment Network recruits Hotel and Hospitality  candidates throughout the country  including   Guest Service Managers ,  Reception Managers. Conference and Banqueting Managers , Reservations and Conference Managers and Executives , Front Office , Rooms , Deputy GM , General Manager , Corporate Sales and Hotel Sales Managers , Night Managers and Night Auditors , Maintenenace Engineers and many more positons within the Hotel industry sector.

  

  

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