Warning: This vacancy expired on 19th Dec 2008.
Job details
Job Description
Contact Centre Manager / Call Centre Manager (£80k) Wellingborough
POSITION: Outbound Call Centre Manager
LOCATION: Wellingborough, Northamptonshire, East Midlands
Salary: £55,000 OTE £80,000
Hours: The contact centre is open Monday to Friday 8am 8pm and Saturday 10am 2pm
BENEFITS: 25 days holiday, Private Medical Insurance, Sick Pay, Opportunity to grow within a fast growing organisation
COMPANY:
Our client is one of the most dynamic companies in the market with a bright, professional team of people who enjoy working together in this high-energy, fun environment. They provide totally independent, value-based insurance advice to a wide customer base.
The Contact Centre Manager will provide leadership, development and ongoing management of the Contact Centre. The Contact Centre manager will report directly to the CEO. Successful candidates will show leadership to inspire the agents, team managers, peers and the leadership team. They will be able to motivate and develop teams to achieve a sustainable profit.
KEY TASKS AND RESPONSIBILITIES:
a) Manage a team of five direct reports (BDM's/TL's) & the Contact Centre team of 50 people.
b) Develop and communicate a clear strategy and vision for the Call Centre team and its stakeholders & ensure world-class execution this strategy.
c) Increase profits in line with targets.
d) Manage the budget.
e) Lead, motivate and coach direct reports.
f) Develop/reinforce a culture every day that is true to the client's Vision, Mission and Values.
ESSENTIAL:
a) A minimum of 2 years in Outbound Contact Centre Senior Management is essential with a proven track record of success.
b) A minimum of 10 years sales experience
c) A clear understanding of call centre dynamics
d) Experience in driving performance in a call centre.
e) Proven experience of managing change.
f) Excellent Data and Statistical analysis skills.
g) Results focused
h) Ability to innovate to improve existing performance
i) Proactive with a focus on results
Desirable but not essential:
a) An Insurance background
b) Six Sigma qualified
Key words: Call Centre Manager Contact Centre Manager Customer Service Manager Operations Manager Call Centre Team Leader Outbound Inbound
This vacancy is being advertised by (web address removed) , the UK's leading Flat Fee Recruitment Agency. The services advertised by (web address removed) are those of an employment agency.
Ref: EWR
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