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 | Job posted by Hays PLC |
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| Our client a large financial organisation based in Stockton-on-Tees are looking to recruit motivated individuals who are able to deliver quality customer service and great attention to detail within a large contact centre environment. The role will require you to log, track and deal with customer complaints relating to Payment Protection Insurance (PPI) and answer customer's complaints via written response and via telephone. You will work as part of a larger team ensuring all customer complaints are answered within the agreed timescales as well as meeting personal quality and productivity targets. Applicants will require a professional telephone manner, good PC and data entry skills, a high level of accuracy and be able to follow procedures and instruction. Applicants will be expected to demonstrate basic administration and/or customer service experience. Applicants will have the following skills, ability to communicate effectively both verbally and written, confident and professional telephone manner. Ability to understand follow detailed procedures and instruction demonstrate high standards of customer care, ability to work as part of a team, produce work to a high standard of accuracy and ensure quality targets are met You must have a flexible approach to work as shifts may require you to work between 8am - 8pm Monday to Friday as well as weekends. This is a temporary role until the 31st March 2012, with the possibility of extension we ask candidates to be flexible with start dates and notice periods prior to applying. |
| Ref Code: ADV350549SSM1 |
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This job expired on 10/02/2012
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