This is an excellent opportunity to join one of the UKs fastest growing insurance brokers who has grown to be one of the largest and most influential providers of insurance products to the Commercial SME market in recent years. Since launching in 2005 with the UKs first comparative platform for SME insurance, Simply Business has delivered insurance products to over 180,000 customers and continues to build and launch innovative solutions within a new and exciting online market.
As the leading UK brand for SME insurance, Simply Business ((web address removed) ) is now integrated into over 200 online partners and working with some of the largest aggregators including Moneysupermarket and GoCompare. Simply Business continues to grow and presently has a business which houses over 150 people across the UK.
Our impressive growth and dynamic culture has ensured that we are the UKs largest and fastest growing on-line commercial insurance broker, attracting an impressive and high calibre team. We have been awarded Most Agile Aware Organisation at this years Agile Awards and have appeared in the Top Tech 100 Companies for the last four consecutive years. With these credentials behind us and a very ambitious growth plan, now is the time to join us.
The Position: Outbound Telesales Manager, Northampton Contact Centre
This is an opportunity for an enthusiastic and high-calibre insurance professional to join the UKs most exciting online commercial insurance business with a reputation for the provision of excellent customer service via its various channels: online, inbound and outbound calls, including a newly formed Telemarketing team.
Requisite Experience and Skills
Outstanding track record of sales delivery with over 5 years experience working within senior positions in a Sales or Contact Centre operation, preferably within the personal or commercial lines insurance industry.
Thrives on working within a fast paced and rapidly changing, quality focused environment, delivering continued improvement and has the confidence and skills to effect positive change.
Proven leadership skills with an outstanding record of building, developing, mentoring and motivating high performing teams.
Possess excellent leadership skills with the ability to inspire teams Simply Business promotes leading by example
Demonstrable track level of success in delivering world class customer service delivered through highly engaged and effectively trained teams.
Strong communication and teamwork skills and have experience of being able to handle customer relationships with senior internal stakeholders as well as Contact Centre staff.
Ability to work across and influence multiple sites and possess excellent leadership skills with good delegation ability.
Experience in delivering a sales through service culture. (Preferably within a Commercial or Personal lines insurance business.)
Clear understanding of key business dynamics including analytics, business processes, CRM and project management on a practical level.
Ability to diagnose problems and rapidly put corrective actions in place.
Strong commercial and financial awareness, including experience of producing budget recommendations using activity based costing methods
The Role
Management of the contact centre outbound operations. Responsibility for 50 contact centre personnel with focus on quality, delivery and maximising sales opportunities, converting on and offline enquiries into sales and promoting additional up sell and cross sell opportunities.
Assist with the reengineering of the existing outbound operation, as well as leading the growth of the Telemarketing Team.
Be a stakeholder for the implementation of a new telephony platform, including the implementation of a new dialler system.
Deliver and maintain Key Performance Indicators, performance management and achievement of significant growth targets through strong leadership.
Clear focus on driving a sales through service strategy, identifying, developing and driving revenue streams, ensuring continued delivery of customer centric activities
Plan, develop and communicate clear and concise objectives to front line managers.
Monitor and analyse team performance trends and utilise the outputs of such analysis to improve the performance of the team and individuals.
Working in collaboration with HR to drive a reward and recognition culture, providing motivation, coaching, incentives, appropriate training and development as required across the contact centres to achieve best practice, improved employee performance and enhanced employee engagement.
Analyse and report on trends affecting the business, including identifying improvement initiatives, industry best practice and development opportunities.
Review, recommend and implement changes beneficial to performance, quality and service levels.
Reporting to the Operations Director.
As part of a fast growing company you will be provided with an excellent opportunity to gain experience and develop within the company.
Salary / package:
Commensurate with experience.
Quarterly performance based-bonus.
Excellent flexible benefits package open to all Simply Business employees.
Location/Working Week:
5 day working week across contact centres with base in Northampton. Our contact centre staff work a 6 day week with evening shifts and we would expect a willingness and availability to be part of this on an ad hoc basis.
This job expired on 24/04/2012
Email me this job
