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4 months ago
Zuto Ltd
Location: Macclesfield
Job type: Permanent
Category: Customer Service Jobs
Working as part of a high motivated, driven and friendly team our Sales and Operations Administrators provide their efficient support to Sales and Operations as a key Zutonite in bringing the customer from application to sales.

In this collaborative and supportive team, you will be ensuring the customer has a smooth journey from application to sales and processing, taking the customer to the next stage of their car buying story.

Role Responsibilities

• You will be a key player in initiating the sales process and supporting the customer through their car-buying journey.

• From your understanding of the sales process and the customer journey, you will be allocating applications to the Sales teams efficiently so the car-buying process is a smooth one for the customer.

• You will be supporting the wider operations team with administration, including ensuring all correspondence is up-to-date through to processing.

• You will be involved with time and attendance in sales and operations, ensuring alignment between the internal rota system and the wider Company HR system.

• Your base knowledge of our sales systems will support you in ad hoc administration throughout sales and operations.

What we're looking for

• Strong understanding if the importance of the customer journey through sales and operations

• Computer literate with a great telephone manor.

• Strong verbal and written communication skills, able to communicate across multiple channels. Including phone, and email.

• Numerate, confident with using calculations.

• Logical thinker and ability to prioritise tasks.

• Great listening skills.

• Competent user of Microsoft Excel, Outlook and Word.

• Experience gained in a customer service and admin role

• Positive and proactive person with motivated and driven outlook

• Passion about delivering an excellent service and driven to exceed our customer’s expectations

• Driven and focused to deliver an outstanding service

• A great communicator, who is able to build up a rapport with both customer and internal partners

• Detail focused, and able to work to guidelines and processes

• You give respect and support your colleagues – one team mentality

Qualifications

NVQ Level 2 in Customer Service would be desirable

GCSE or equivalent in Maths and English

What this role will give to you

This is a great opportunity to join an ambitious team of dedicated individuals who are passionate about delivering a great service to our customers.

Competitive salary.

Working hours are Saturday 9-6 and Sunday 10-6.

Click apply and start your Zuto journey today!

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