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2 months ago
Ski Weekends
Basic Salary: 25k+ OTE
Location: Hampshire, Southampton
Job type: Permanent
Contact: Laura Robinson
Category: Sales Executive Jobs, Sales Representative Jobs

Basic Salary 16-20k  OTE 25k+

Ski Weekends are the UK’s leading short break specialist and we just keep growing! Our mantra is “Be happy, Ski more!” and for 30 years, we have helped thousands of people find their dream ski holiday in over 60 resorts across 8 European countries. Our aim is to make skiing or snowboarding for a short break accessible to as many people as possible, by offering a huge choice and flexibility of ski breaks to some of the best and well-known ski areas.  Guest happiness is paramount to us and customer satisfaction scores are amongst the highest in the industry.

We are looking to expand our Sales team with people who share our determination to succeed and love working in a team.    Our sales team are self-motivated with a professional attitude. With this in mind, we are looking for passionate ski or boarding sales people or ski seasonaires with a real desire to drive our business forward.  By providing excellent service and expert knowledge to customers and agents alike, you will be proactively converting enquiries into sales, and your passion for ski means that you will be meticulous in providing all the information our customers need to choose their perfect ski holiday.

If you love skiing or snowboarding with knowledge of major European ski resorts, a professional attitude, an ambition to succeed and you thrive on hitting and exceeding sales targets, we’d love to hear from you.

Ski Weekends’ Reward Package

We offer a highly competitive basic, with uncapped earning potential, how successful you are depends upon your drive and passion.

A full training program to equip you to maximize your sales and therefore your commission, and to succeed in your role.

Working in a fun, fast paced environment where you get to talk about skiing and boarding all day!!

Excellent staff travel offers, and the opportunity to visit the resorts we feature.

 

 

Principle Responsibilities

Work to sales targets to ensure maximum sales revenue and margins

Handle incoming enquiries through telephone calls, emails, and chat to assist customers in choosing and booking holidays

Support agent partners to maximize their sales

Identify customer needs and pro-actively sell additional services e.g. lift passes & ski hire

Pro-actively use product knowledge to support switch-selling techniques and maximise enquiry conversion rates

Use internal computer packages to make reservations, administer bookings/queries, make amendments, or reply to customer correspondence

Complete booking administration related to customers’ holidays, in line with Company and ABTA guidelines and timescales

Develop and maintain positive working relationships with the Operations team and the Overseas team, to ensure strong and consistent teamwork

Represent the Company at key marketing events e.g. ski shows

Minimise losses to the Company through due diligence and attention to detail

Any other work as may be reasonably asked by the Company

 

Essential Skills and Attributes

Competent in sales and customer service

Effective at selling over the telephone

Motivated by achieving personal and team sales targets

A mature, professional attitude at all times

Enthusiasm and a desire to learn and take on new responsibilities

Excellent communication skills (both written and verbal)

Capacity to co-ordinate and prioritise multiple tasks

Work calmly under pressure

A good team player who brings out the best in their colleagues and shows ambition for team success

Competent on Microsoft applications and comfortable learning new computer systems

Highly motivated, positive in attitude and committed to business growth

Adaptable in approach, embraces change positively and is flexible around the needs of a business

Desire to continually develop Skiweekends product knowledge

At ease working with numbers to work out accurate pricing

Proactively using all sales leads effectively 

Good knowledge of major European ski resorts

Other Information

In our peak selling period (November – March) we operate a shift system between 9am - 8pm 7 days a week, with reduced opening times at the weekend

Shifts will be allocated on a rota basis in advance (lieu time is given when working week-ends)

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