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10 months ago
Basic Salary: Negotiable
Location: Glasgow
Job type: Permanent
Business sector: B2C
Contact: Gerry Doran
Category: Car Sales Jobs

About the role

Job Role

Working within our busy Land Rover North Retailer in Glasgow, your role as Service Reception Manager will be to develop and manage the performance of your Service Reception team in delivering an exceptional customer service experience whilst implementing plans and processes to optimise the full profit potential of the department.

Key Responsibilities & Duties:

  • Provide support to the Service manager in providing guidance and training to each of the Service Reception team to encourage a forward thinking attitude and a "NICER" culture which will help them achieve their full potential (Nice, Informative, Caring, Enthusiastic and Responsive)
  • Ensure all clerical functions within the service department are carried out in accordance with stated policies ref warranty claims, customer follow up, workshop loading, estimating, invoicing and daily operating controls
  • Maximise customer satisfaction by treating customers as individuals and delivering an exceptional service experience
  • Deliver our Customer First Principles : Personalised, Transparent, Easy To Do Business With, Dependable and Make me Feel Special
  • Assist the Service Manager to monitor department performance against budget, identify any shortfall and implement plans to improve the performance
  • Achieve service department target on a monthly basis
  • Maintain effective liaison between reception and workshop control
  • Maximise manufacture score card performance
  • Customer complaint handling and resolving on a timely basis
  • To monitor and control WIP to a minimum on a daily basis

About you

What we're looking for:

  • An ambitious and target driven leader with a proven track record of exceeding targets
  • Previous experience of supervising a team is essential, with the ability to train, coach and motivate the Service team to develop them to their full potential
  • A customer focused individual with an uncompromising attitude to delivering customer service and maintain a customer centric culture within the Service team
  • Outstanding interpersonal, organisational and communication skills
  • Innovative individual, willing to explore new methods of driving performance

Why us...?

In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.

As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017.

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