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4 months ago
Robins & Day
Basic Salary: £25,000pa + OTE £32,000
Location: East Midlands, Nottinghamshire, Nottingham
Job type: Permanent
Contact: James Shaylor
Category: Car Sales Jobs, Customer Service Jobs
LEADING THE WAY

About Us

Robins & Day is PSA Peugeot Citroen's own retail operation supporting the Peugeot, Citroen and DS brands. We Lead the Way for the Automotive Industry at our UK wide, state of the art dealerships and provide the outstanding service our customers have become accustomed to.

SENIOR SERVICE CUSTOMER ADVISOR - ROBINS & DAY NOTTINGHAM

Working within a critical customer facing role, our Customer Advisors have both a sales and service responsibilities. As they are usually the first point of contact for customers, it is vital they provide a welcoming experience.

Responsibilities include:

  • Assisting in the leadership of the Service Customer Advisor team
  • Liaising with customers both face to face and over the telephone
  • Making outbound calls and taking inbound calls to book customer services and MOTs
  • Discussing service plans with customers and the benefits of having one
  • Explaining service work carried out on customer vehicles and recognising upselling opportunities
  • Working to achieve KPIs ensuring delivery of exceptional levels of customer service, promoting loyalty, retention and satisfaction
  • Working in partnership with the sales teams to ensure the success of the dealership

Our People

Our competitive advantage rests with the quality of people within our business, they give us the edge. We'll assist you with business leading, extensive training at our dedicated Academy, regular reviews and coaching to improve your performance but you'll need an underlying level of determination and self-motivation to think outside the box and deliver time and time again with or without support from your Line Manager. Our people are motivated and committed; they ensure that the customer experience is at the heart of everything they do.

All of our people live and breathe our Core Values, People, Pride, Praise & Profit. They represent the foundations of our organisation.

You therefore, will be a self-motivated, helpful and courteous individual with an organised approach and an eye for detail. Previous experience as a Service Customer Advisor within the Automotive industry is essential, further training will be offered via our dedicated Academy.

The role is 47.5 hours per week which includes Saturday mornings.

In Return

Join us and your job won't be the only great thing. We have a dedicated Academy that provides business leading training to all our employees and our generous benefits are just as rewarding and can include:

  • £25,000pa Basic Salary, OTE £32,000
  • Enhanced holiday entitlement
  • Employee Car Schemes
  • Employer Contributed Stakeholder Pension Scheme
  • Employee Share Holder Scheme
  • Money off large retailers

You must have eligibility to work in the UK and a full valid UK driving licence.

We look forward to hearing from you!

As part of our recruitment process, pre-employment screening will be undertaken e.g. criminal record check, education and qualifications, address/public record finance check. 

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