6 months ago
Our client are working hard to create a great customer experience which fully complements their product range and creates customer delight. Based in Milton Keynes, their contact centres are well placed to help customers with the flexibility and service their customers have come to expect. They already know their cars, vans and trucks offer the wow factor and they want our employees to offer the same.
Position: Insurance Sales and Service Advisor
Location: Tongwell, Milton Keynes
Job Type: Full Time
Hours: 40 hours a week on a shift pattern between the hours of 8.00am to 20.00pm Monday to Friday with one hour (unpaid) for lunch and 9.00am to 17.00pm on Saturday. You will be paid the overtime rate of time and a half for Saturday working.
Salary: Starting of £20k per annum
Benefits: 8% bonus + 23 days holiday + Private Medical Insurance + Car scheme (subject to completion of your 6 months’ probation) + free parking + a structured training programme.
About the role:
They are currently looking for a Sales Advisor to work in our Motor Insurance contact centre. Based at their newly refurbished head office in Tongwell, Milton Keynes, you’ll report to the Team Leader as part of a dedicated team.
You’ll be responsible for providing advice and recommendation to our customers by providing quotations and converting them into sales in accordance with agreed but manageable targets. You’ll also provide relevant policy documentation, ensuring information is accurate and complies with Financial Conduct Authority (FCA) regulation, and reflects information given by the customer.
Your strengths will lie in building positive and professional relationships over the phone with their customers and having the drive and determination to succeed in a customer centric environment. Your excellent time management and communication skills are what drives your success along with your willingness to go above and beyond the customers’ needs. You have the tenacity to work in a pressurised environment and are self-motivated to achieve both individual and departmental objectives. You’ll become passionate about the brand and understand the need to be a brand advocate with knowledge of general insurance.
- Good listener, influencer and able to build good relationships
- Able to multi-task and process information quickly
- Communicating with a high volume of customers on a daily basis within a contact centre
- Working in a target driven environment
- Literate and numerate with Grade C or above in GSCE English and Maths (or equivalent)
- Previous experience engaging with customers within an office or retail environment
- Adaptability to be able to absorb the core values and beliefs of a company culture
- You will ideally have some experience with taking inbound and / or making outbound telephone calls
You may have experience of the following: Sales Advisor, Customer Service, Sales Assistant, Business Development, Customer Service Advisor, Sales Consultant, Consultative Selling, Showroom Sales Consultant Customer Service Assistant, Showroom Sales Advisor, New Business Development, Sales Executive, Account Manager, Business Development Executive, Sales, etc.
This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.