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about 1 year ago
Bluetownonline Ltd.
Basic Salary: £14976 - £19759 per annum
Location: Huddersfield
Job type: Permanent
Business sector: Both
Contact: Alanna Doyle
Category: Customer Service Jobs

Job Title: Customer Service Representative - Rapid Response

Location: Huddersfield

Salary: £14,976 to £19,759 per annum dependent upon experience

Position: Permanent - Shift allowance £3,000 per annum

Hours: Various work patterns 07.00 to 22.00 Monday to Friday, with rotating weekend shift work (1 in 2) between the hours of 07:00-19:00

Please note that you must pass a 'Non Police Personnel Vetting Level 2' check to be eligible for the role. This level of check is comparable to an enhanced DBS (previously CRB). Failure to pass the 'Non Police Personnel Vetting Level 2' will result in the termination of your employment.

Do you currently work in, or have experience of working in the Motor Industry, vehicle recovery or emergency service and are you seeking a fresh challenge in a vibrant and expanding business - then we could well have an exciting opportunity. The role of Customer Service Representative within the company's Rapid Response Team could be the one for you.

Job Role:

As the UK's leading incident management and roadside services company, the company cover range of clients in the public and private sectors, 24 hours a day, 365 days a year from their operations centre in Huddersfield. As a result the company acquired extensive experience of managing the most complex of recoveries, including police incidents, HGV's with dangerous chemicals and occasions where livestock transporters have been involved in incidents. The company work with a number of Police forces and clients such as Highways England.

Due to continued business growth in these specialist areas, the Rapid Response Team is looking to recruit a number of people who will provide a comprehensive, 24x7 telephone support service to forces within our expanding Police Recovery Scheme.

Each call is unique, the type of support provided is entirely dependent upon the specific requirements of each incident. In all cases the Customer Service Representatives (CSR's) are the first point of contact for the Police reporting incidents to the control centre, no two incidents are ever the same. But the prime objective in all cases is to get the appropriate vehicle recovery operator with the appropriate equipment to the scene within agreed timescales and subsequently manage the incident to a successful conclusion.

The Candidate:

To succeed in this role you'll be a strong communicator with great decision making skills and a real team player. In addition, you'll have:

  • An ability to quickly develop a rapport with police operatives and suppliers over the phone.
  • A drive for excellent customer service.
  • The sensitivity and professionalism to effectively manage pressured situations.

Previous experience of working in a similar fast paced customer service environment is preferred but not essential. However, as this role involves a significant amount of telephone and PC work, candidates must be a confident user of both.

Supporting you to be the best you can, the company will prepare you for success right from the start. When you join them, you'll enjoy a structured training programme and during your first 12 months, they will continue to develop you in your role through on-going coaching and support so that you have a really great first year. Your development doesn't stop here however as you will go on to learn and build further skills and as you progress your salary will too.

Please click the APPLY button to send your CV and Covering Letter for this role.

Candidates with experience of; Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Administrator, Admin will be considered for this role.

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