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4 months ago
Countrywide
Location: UK
Job type: Permanent
Category: Customer Service Jobs
Property Management Administrator

Permanent

Maida Vale

With seventeen London offices, six country offices and associated offices throughout the south of England, John D Wood & Co. have specialised in residential sales, residential lettings, property valuations, surveying and associated property services in London and the south of England for more than 140 years.

JOB DESCRIPTION

-The successful candidate will ensure the smooth day to day running of their own portfolio. Managing Pre-Tenancy Bookings (as per the booking form) for all new move ins.

-To liaise with clients, tenants and contractors on gas audits & critical safety tests, check out arrangements and other property related issues. This includes all GSC & FWT renewals for Standard Lettings tenancies

-To ensure where necessary that the end of tenancy procedure runs smoothly and deposits are returned promptly for standard Lettings & Tenant Intro tenancies

-Running daily reports concerning the portfolio and completing a daily task list.

-Have full responsibility of the gas audit - ensuring that all rent collect non managed properties have a valid gas safety certificate in place at all times. Also that the gas certificates provided meet Countrywide compliance standards.

-Working with branches to provide a high level of customer service to landlords and tenants.

-Management of computer data keeping property information up to date on Propco

-Ensuring contractors are dealt with efficiently, including passing of invoices for payment and ensuring all contractor details are kept up to date and correctly insured

-Ensuring an excellent standard of customer service is provided and upheld.

-Attending regular meetings and training sessions

CANDIDATE PROFILE

e.g. Background, Experience, Qualifications, Skills, Knowledge

-The successful candidate does not require previous property management experience, however some property management related knowledge would be beneficial

-Strong people skills (to be able to build relationships with clients, tenants and landlords). Ability to communicate effectively and concisely both verbally and in written form

-Basic knowledge of common problems associated with residential properties

-Must be able to work independently as well as in a team environment

-Disciplined approach to organisation and the ability to prioritise tasks

-Highly motivated and positive with a "can do" attitude

-Have excellent organisational skills

-The ability to progress large volumes of administration.

-Strong IT skills, specifically Microsoft Office Suite

-Strong time management skills with a eye for detail

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