Outbound Call Centre Agent (no cold calling)
Salary £18,000 basic plus Bonus
Exciting new opportunity has arisen due to continuous growth My Sort of Loan are looking for a full time Outbound Call Centre Agent to joint our small team based in Macclesfield. We are looking for a customer champion, creative thinker, problem solver.
You will need to be friendly, positive, hard-working, someone who likes to think on their feet and is passionate about everything that they do.
This is for a 40 hour per week full time Outbound Call Centre agent position. The Agents are the first point of contact for customers from variety of sources. Using your skills, you will undertake to complete an information gathering fact find with the applicants and explain the application process. You will not be required to work on a on an outbound dialler.
Experience of customer service is essential and ideally sales. You must have a great telephone manner and excellent rapport building skills. Good and accurate keyboard skills are required, along with attention to detail.
• Making outbound calls to customers who have enquired for a loan.
• Transferring customers to unsecured lenders
• Chasing clients for outstanding documents
Personal aptitudes required:
• Motivated by positive customer interaction
• Actively enjoys talking to clients and have the patience to explain products
• Drive and determination to meet targets and succeed