10 months ago
Mortgage Team Leader
Location: Principal Office, Nelson, BB9 7NJ
Why Our Client?
Our clients customers tell them that they are friendly, trusted and reliable. Our client prides themselves on highly personal service, contactable staff and the ability to make a difference to all our their members.
Being part of a valued team you will share this special customer journey with them.
As a Mortgage Mediation Team Leader you will oversee a team of mortgage advisors ensuring that they deliver a first class service to customers ensuring a good customer outcome is achieved in each instances. You will do this through monitoring, coaching and training your team to enable each of them to reach their potential.
You will also be promoting a range of mortgage and insurance products.
What are they looking for?
An ability to provide excellent customer service is essential alongside a passion to do more and enjoy both the challenges and rewards that come from these interactions.
Our client will offer full training; however, experience in supervising staff within a regulated mortgage environment would be an advantage. They are looking for their next team members to have GCSE Maths and English (Grade C or above), CeMAP and hold or commit to study for CaRER. Experience of customer service, good communication skills, dealing with queries, problem solving, compiling reports and presenting your findings to Senior Management and a willingness to work some Saturday mornings is required.
What are you waiting for?
If you enjoy giving great customer service then when not come and join the team
Our client can offer great benefits:
• Starting salary of £24,000 per annum,
• Additional remuneration linked to organisational performance
• Hours available at a Saturday rate
• 21 days holiday which increase on length of service plus bank holidays
• Contributory pension scheme
• Simply health level 1 cash plan
• Employee assistance programme
• Company rewards scheme offering discounts from retailers and restaurants
What you need to do
The position is based with our clients Principal Office in Nelson, Lancashire. To apply for this great opportunity please submit your CV with a covering letter stating why you are suitable for the role.
Please note that CV’s without a covering letter will not be considered.
This post will close on 19 January 2017
As our client receives a number of applications it is not possible to contact everybody so if you do not hear from them within 2 weeks of the closing date then your application has likely been unsuccessful.
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