Based in Upper Heyford we work with large retailer groups to support the vehicle preparation and handover of new vehicles to leasing companies. Working jointly with Operations and Logistics, our Customer Service team is a vital part of the process to support these retailer groups by creating an exceptional booking and handover process whilst supporting the excitement of receiving a new car and increasing satisfaction survey results.
The iTel Coordinator Role:
This role will support our Corporate PDI team by managing all customer activity. This includes dealing with inbound and outbound calls to our valued customers on a daily basis, making pre and post calls to make sure our communication and details are correct. In addition to the customer activity, this role will offer support to other admin functions within the team such as sending daily reports, handling claims and helping with ad-hoc requests. Duties will include but not be limited to:
+ Make outbound phone calls to our customers that will be receiving their new vehicle within the next 24-48 hours. This is to make sure that the details we have are correct and for them to ask any questions. This will also include any post calls to the customer to ensure the delivery process went smoothly and to underline any questions/quires.
+ Ad-hoc duties – not limited to but may include: running daily reports from the online reporting tool, opening and distributing team post, filing.
+ Assisting with claims and customer quires throughout the day for any team support.
We are looking for an individual to play a key role within the Customer Service team. They will be able to demonstrate the below skills:
+ Excellent telephone manner + Good administration skills. + Works well under pressure. + Strong attention to detail. + Ability to multi-task. + Focused & Concentrated approach. + Team Player coupled with ability to work solo. + Fast learner – ability to quickly understand IT systems. + Desirable knowledge of Automotive Industry
Interested? Just Apply Below...
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