This company is a well known and established business, trading for over 120 years. They are looking to recruit an Inbound/Outbound Telesales Advisor to provide a first line telephone response to customer requirements whilst offering excellent customer service and demonstrating the ability to up-sell and cross-sell, whilst identifying buying signals and opportunities.
Responsibilities: - Offering the best solutions to customer queries whilst keeping the best interests of the company in mind. - Perform given tasks to a high level of competency whilst following company procedures and guidelines. - Working with colleagues to ensure that all orders and calls are processed effectively. - Undertake initial and follow-up outbound calls to existing customers with a view to securing additional business. - Promoting relevant products and special offers as required.
Essentials: - Passion for sales - Target driven - Able to work under own initiative/Self motivated - Enjoys speaking to customers on the telephone - Confident and pleasant phone manner - Clear oral and written grammar - Practical with Excel and Outlook
Advantageous: - Previous experience in a similar sales role - Adept at learning new business systems - Good all round sales/customer service experience required.
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