15 days ago
**Engagement / E-Learning / Cloud**
Ever since the Brexit decision I have found myself seeking out all things that are British to support our economy in the best way possible, so it's great to work with a British firm that is working successfully in the UK and internationally. They provide a number of solutions to a wide range of markets with one single ingredient of success - they partner with every client and not just sell to them! The result is a very enviable low churn rate of customers of less than ½ % p.a. They want to continue this high level of renewal but need someone to come in and ensure that projects are delivered and the post-sale process is on-point. The rewards are immense including a mature approach to getting the best out of their employees and an environment which is both fun and rewarding in quality of life. Based in West London you can have the best of both worlds, working in the London and a parking space!!
JOB TITLE: Head of Customer Success
LOCATION: London & South
PACKAGE: £70K base, £20K OTE, Gym Discount, Mobile, Lunch, Drinks, 28 days' holiday
Founded close to 10 years ago, this company boasts year-on-year growth and a vibrant office culture based on a business campus on route to London.
95% retention rate with multinational clients.
Healthily backed with plans to grow further.
KEY EXPERIENCE REQUIRED
A record of success within customer success and project management
A skilled relationship builder and exceptional communication skills both internally and externally
If you have worked for a SaaS business, eLearning company, or HR sector, it will be an advantage but it is not a prerequisite.
A genuine interest in being part of a post-start-up environment and looking to grow the business exponentially.
Tasked with on-boarding and building long-standing relationships with leading brands and organisations who have presences across the world.
This innovative platform allows business to effectively plan an employee's journey and engagement, to ensure everyone's career is kept aligned with the business.
Cloud, e-learning suite which acts as part of a career service for large HR functions.
Heading up a small customer success team, working with account managers to program managers and ensuring the client is launched on-time and to a high standard.