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27 days ago
Michael Page Sales
Basic Salary: £25000 per annum + bonus, benefits
Location: Manchester
Job type: Permanent
Business sector: B2B
Contact: Cabbar Bagdagi
Sector: Sales
Category: IT Sales Jobs, Sales Executive Jobs, Telecom Sales Jobs, Business Development Jobs, Account Manager Jobs

Excellent opportunity to be part of a global telecommunications business who offer the best training and career development as well as a good earning potential.

Client Details

My client are a leading telecommunications business with offices across the globe. They are looking to add a Desk Based Account Manager to their growing team to proactively manage their own base of existing customers through upsell, cross sell and retention activity in order to achieve sales, revenue and KPI targets. Based from Manchester this is an opportunity to further develop your career.


As a Desk Based Account Manager your will be responsible for the following:

  • Ensure all Points and revenue targets are achieved on a monthly, quarterly and annual basis
  • Ensure KPI's are achieved (minimum activity levels etc)
  • Manage accounts effectively and proactively
  • Accurately & consistently forecast and commit opportunity pipeline to the management team
  • Input and manage new sales opportunities onto CRM system
  • Forge strong relationships within account base via regular customer communication
  • Internal project management/order tracking of allocated account base orders through the business to ensure efficient Revenue delivery.
  • Promote NPS to account base and actively seek feedback from customers with a view to improving NPS Score
  • Liaise with internal departments to ensure the customer is at the heart of everything we do
  • Take ownership and accountability of everything within your control
  • Act as a point of escalation and contact for your accounts in the event of non selling related issues e.g. faults, billing etc


The successful Desk Based Account Manager will be required to demonstrate the following skills and attributes:

  • Positive can do attitude
  • Excellent organisational skills and attention to detail
  • Target driven with the passion and energy to succeed
  • Work collaboratively within a team and interact with internal teams across the business
  • Must have an ability to develop relationships internally with other teams and externally with customers
  • A strong commitment to succeeding, delivering results to the satisfaction of the customer, yourself and management
  • Excellent communication skills, both verbal and written
  • Takes ownership of own learning and personal development
  • Embraces change and seeks out the opportunities presented therein
  • Must be self motivated
  • Proven ability to work under pressure to achieve stretching targets
  • The ideal candidate will have previous B2B Account Management experience
  • Able to work within a team based environment, using your own initiative where appropriate
  • Good telephone manner and presentable, professional demeanour
  • Computer literacy encompassing all Microsoft Office applications
  • Experience of CRM systems, with the ability to analyse and interpret data

Job Offer

£25k Basic (£37k OTE Uncapped) Benefits

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