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2 months ago
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Depot Support Administrator x2


Howdens
Location: UK
Job type: Permanent
Category: Customer Service Jobs
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Depot Support Administrator x2

To record and manage depot quality issues on dedicated quality data system. Interfacing with the QA Depot Support team, wider teams within the business and suppliers, ensuring depot issues are resolved in a timely manner.

Key responsibilities

* Daily management of RMS QA Data System, and maintenance of depot folders

* Maintain the service parts operation

* Depot replacement stock administration (Special Picks)

* Depot returns administration

* Planning and arranging site visits for the teams Field Engineers

* Answering / logging calls and communication of quality issues raised by the regional, area and depot managers

* Regional board outputs and customer complaints

* Accurately capturing key data from calls on live data system

* Communication of issues raised to wider QA depot team

* Capturing information of products & organising logistics to facilitate the return of product to the primary sites

Skills & Experience Required:

* Working knowledge of Microsoft Office and Excel

* Experience and knowledge of current internal warehouse processes and product ranges would be highly desirable

* Strong communication skills

* Outstanding problem solving skills with the proven ability to display outstanding attention to detail

* Flexibility to work additional hours if required.

Howdens Joinery was founded in Yorkshire in 1995. In its first year of operation it had just 14 depots and sales of £1m. Today, Howden Joinery Group has grown to become the UK's leading supplier of kitchens, with the largest kitchen rigid cabinet manufacturing capacity in Europe. It employs over 8,000 people, has over 640 depots nationwide and generates annual sales of over £1.3 billion and it is still growing. The Supply Division is responsible for inspirational design and development, sourcing, manufacturing, warehousing, distribution and providing aftersales support to service their one customer, the depot.

Our attractive salary and benefits package is supported by excellent training and development programmes. As well as the opportunity to develop within a pioneering area of the business for a high-profile FTSE 250 company, you’ll join a rewarding organisation, recognised for excellence in the workplace in the Sunday Times Best Companies to Work For.

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Depot Support Administrator x2

To record and manage depot quality issues on dedicated quality data system. Interfacing with the QA Depot Support team, wider teams within the business and suppliers, ensuring depot issues are resolved in a timely manner.

Key responsibilities

* Daily management of RMS QA Data System, and maintenance of depot folders

* Maintain the service parts operation

* Depot replacement stock administration (Special Picks)

* Depot returns administration

* Planning and arranging site visits for the teams Field Engineers

* Answering / logging calls and communication of quality issues raised by the regional, area and depot managers

* Regional board outputs and customer complaints

* Accurately capturing key data from calls on live data system

* Communication of issues raised to wider QA depot team

* Capturing information of products & organising logistics to facilitate the return of product to the primary sites

Skills & Experience Required:

* Working knowledge of Microsoft Office and Excel

* Experience and knowledge of current internal warehouse processes and product ranges would be highly desirable

* Strong communication skills

* Outstanding problem solving skills with the proven ability to display outstanding attention to detail

* Flexibility to work additional hours if required.

Howdens Joinery was founded in Yorkshire in 1995. In its first year of operation it had just 14 depots and sales of £1m. Today, Howden Joinery Group has grown to become the UK's leading supplier of kitchens, with the largest kitchen rigid cabinet manufacturing capacity in Europe. It employs over 8,000 people, has over 640 depots nationwide and generates annual sales of over £1.3 billion and it is still growing. The Supply Division is responsible for inspirational design and development, sourcing, manufacturing, warehousing, distribution and providing aftersales support to service their one customer, the depot.

Our attractive salary and benefits package is supported by excellent training and development programmes. As well as the opportunity to develop within a pioneering area of the business for a high-profile FTSE 250 company, you’ll join a rewarding organisation, recognised for excellence in the workplace in the Sunday Times Best Companies to Work For.

inShare

Apply now
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