9 months ago
Customer Support Executive
Our client are working hard to create a great customer experience which fully complements their product range and creates customer delight. Based in Milton Keynes, their contact centres are well placed to help customers with the flexibility and service their customers have come to expect. They already know their cars, vans and trucks offer the wow factor and they want their employees to offer the same.
Position: Customer Support Executive
Location: Tongwell, Milton Keynes
Job Type: Full Time
Hours: 37.5 hours a week. The hours required for this role are 8.5 hours per day with an unpaid hour lunch; these hours will be between 8am – 8pm Monday – Sunday.
Salary: £20k with an annual bonus potential of 8%
Benefits: 23 days holiday + free parking + a structured training programme.
About the role:
They are providing exceptional customer service to their customers throughout the term of their financial agreement with them, that includes all servicing throughout the contract and talking through the options at the end of their contract. They work hard to understand and assist their customers to ensure a high level of customer satisfaction.
You’ll respond to customer queries efficiently, whilst being thorough and offering a one call resolution. Their customers experience the journey throughout their whole term with them increasing the chances of customer retention. They work towards united KPI’s which incorporate customer satisfaction and call waiting times this ensures they mirror their exceptional service when talking with customers and meet their expectations of answering the calls in a timely manner.
They are looking for someone that has a genuine care for the service their customers receive and understands what exceptional customer service looks like. They need someone that strives for first call resolution in a timely and efficient manner. You’ll need to work towards targets in a busy and lively environment adapting to change and being flexible on shift times.
The ability to absorb information quickly and relay that information clearly and coherently to their customers is essential. The ability to prioritise your workload within the busy environment and optimise quiet periods for any after call tasks is vital. You’re polite and presentable whilst taking pride in your work.
- Customer Service Experience either on the telephone or face to face
- High level communication skills both verbal and written
- Customer focused drive
- Inspired by targets and a hunger to achieve
- Dedicated and hard working
- Vibrant, enthusiastic and ambitious
Additionally, the following skills would be highly desired:
- Finance or automotive experience
- Proven success in a Contact Centre environment
You may have experience of the following: Telesales, Customer Service, Outbound Sales, Sales Executive, Business Development, Lead Generation, Appointment Setting, Call Centre, Contact Centre, B2B, New Business, B2C, Financial Services, Telecoms Sales, Debt Management, etc.
This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.
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