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about 1 month ago
Ecruit Sales
Basic Salary: £20k - 26k per year
Location: Borehamwood
Job type: Permanent
Contact: DG Partnership
Category: Customer Service Jobs, Sales Executive Jobs

Customer Service Team Leader (Maternity Cover) – Up to £26K – Borehamwood

The Role

Are you a talented and committed Customer Service professional with a love of beauty? Have you got what it takes to play a vital role in the success of a business? Louella Belle, a beauty distribution company, is looking for someone to look after their wonderful customers as their Customer Service Team Leader.

A huge part of your role will be communicating with Customer Service Team Members and helping keep everyone motivated and happy. You will be the first point of contact for any customer issues and enquiries, so you must have amazing communication skills.

Key Responsibilities:

  • Organising regular one to one meetings with the Customer Service team  
  • Managing CRM and inputting information
  • Processing orders and payments
  • Managing high volumes of enquiries via email
  • Handling telephone enquiries
  • Processing large store/company orders via EDI and internal systems

The Company

Founded in 1991, Louella Belle is a beauty distribution company based in Borehamwood. There is both a trade and retail side to the business, predominantly dealing with nail products. Since its start 27 years ago, the business has grown from strength to strength. They are the sole UK distributors of professional manicure, pedicure, beauty and spa products to a variety of businesses including salons, beauty therapists, luxury department stores nationwide. This is a fantastic opportunity to head up a team of Customer Service professionals, in a friendly, buzzing environment.

The Person

The key skills and responsibilities of a Team Leader:

  • Happy to take on the role knowing that it is a maternity cover for 6-12 months with a 3-4-week handover
  • 2/3 year of Customer Service team leading experience (within an office environment)
  • CRM experience beneficial and good system knowledge essential
  • Excellent communication skills

Excited about taking this massive step in your career? Please click the apply now button to find out more.

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