1881 jobs - 0 added today
327560 registered Jobseekers
Recruiting? Call us on 01772 639042
Email me newest jobs similar to this one
6 days ago
only 22 days until close

Customer Service/Onboarding Team Manager


QED Legal LLP
Basic Salary: £30000.00 - £40000 per annum + bonus
Location: South West London
Job type: Permanent
Business sector: B2C
Contact: Tom Cooke
Category: Professional Sales Jobs, Sales Manager Jobs
Apply
Select how you want to share:
View similar

Customer Service/Onboarding Team Manager - South West London

My client is one of the UK's fastest growing companies in their sector and pride themselves on delivering a first class experience for their customers. Due to a high level of growth, they are looking for a dedicated Customer Service/Onboarding Manager to ensure they continue on an upward track.

We are looking for an enthusiastic and dedicated individual to manage around 15 executives who who approach potential customers via phone, and deal with incoming client call and emails. This is a talented but relatively inexperienced young team who you will motivate and manage to achieve even better performance.

Your responsibilities will include leading, managinge and motivatinge a team of onboarders (phone sales) and customer service agents to achieve set objectives, Performance management, appraisals and monthly 1-2-1's, the allocation of work to team members in a timely manner within Service Level Agreements and the handling of customer complaints in a pro-active manner.

You will have a background of managing a phone sales and/or customer service team, and experience of managing team KPI's, ideally in the legal, property or professional service sectors. You will have excellent communication skills, and well developed "soft" skills to ensure that you can deliver the best from your team.

In return, you will receive a competitive salary and bonus scheme and have the opportunity to be part of a firm that is making a significant mark in its sector.

If you are interested in this opportunity, please apply now or contact Tom Cooke at QED Legal for more information.

Customer Service/Onboarding Team Manager - South West London

My client is one of the UK's fastest growing companies in their sector and pride themselves on delivering a first class experience for their customers. Due to a high level of growth, they are looking for a dedicated Customer Service/Onboarding Manager to ensure they continue on an upward track.

We are looking for an enthusiastic and dedicated individual to manage around 15 executives who who approach potential customers via phone, and deal with incoming client call and emails. This is a talented but relatively inexperienced young team who you will motivate and manage to achieve even better performance.

Your responsibilities will include leading, managinge and motivatinge a team of onboarders (phone sales) and customer service agents to achieve set objectives, Performance management, appraisals and monthly 1-2-1's, the allocation of work to team members in a timely manner within Service Level Agreements and the handling of customer complaints in a pro-active manner.

You will have a background of managing a phone sales and/or customer service team, and experience of managing team KPI's, ideally in the legal, property or professional service sectors. You will have excellent communication skills, and well developed "soft" skills to ensure that you can deliver the best from your team.

In return, you will receive a competitive salary and bonus scheme and have the opportunity to be part of a firm that is making a significant mark in its sector.

If you are interested in this opportunity, please apply now or contact Tom Cooke at QED Legal for more information.

Apply

Email me newest jobs similar to this one

  Back to the top