Customer Service/Onboarding Team Manager - South West London
My client is one of the UK's fastest growing companies in their sector and pride themselves on delivering a first class experience for their customers. Due to a high level of growth, they are looking for a dedicated Customer Service/Onboarding Manager to ensure they continue on an upward track.
We are looking for an enthusiastic and dedicated individual to manage around 15 executives who who approach potential customers via phone, and deal with incoming client call and emails. This is a talented but relatively inexperienced young team who you will motivate and manage to achieve even better performance.
Your responsibilities will include leading, managinge and motivatinge a team of onboarders (phone sales) and customer service agents to achieve set objectives, Performance management, appraisals and monthly 1-2-1's, the allocation of work to team members in a timely manner within Service Level Agreements and the handling of customer complaints in a pro-active manner.
You will have a background of managing a phone sales and/or customer service team, and experience of managing team KPI's, ideally in the legal, property or professional service sectors. You will have excellent communication skills, and well developed "soft" skills to ensure that you can deliver the best from your team.
In return, you will receive a competitive salary and bonus scheme and have the opportunity to be part of a firm that is making a significant mark in its sector.
If you are interested in this opportunity, please apply now or contact Tom Cooke at QED Legal for more information.