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about 1 month ago
Michael Page Sales
Basic Salary: Negotiable
Location: London, Essex, Hertfordshire
Job type: Permanent
Contact: Emily Beeton
Category: Account Manager Jobs

UK leading Ed-Tech company seeks Customer Service Manager.

Client Details

My client is the UKs leading Ed-Tech companies specializing in cloud based assessment, teaching and learning programmes for primary and secondary schools. This growing organization aim to accelerate learning for all children and adults of all ability levels and social backgrounds. With a passion for growth and entrepreneurial spirit, there is plenty of room to develop in this large company and make your mark.

Description

This fast growing company are looking for a Customer Service Manager to manage and develop a dedicated team responsible for providing customers with ongoing customer service and technical support. Set and maintain metrics for team members. Assist Customer Service Representatives to be successful in attaining these goals and maintaining good customer relations on an ongoing basis by actively providing ongoing coaching and mentoring. You will Monitor CSR calls and chats for quality, accuracy and professionalism and aim to reduce queries going forward.

Profile

Candidate Requirements:

  • A degree or equivalent is an advantage, must have good grades in GCSE Maths and English

  • Excellent communication skills, both written and verbal

  • An experienced manager with at least 2-3 years' experience of managing a customer service team

  • Be able to mentor and coach team members

  • Be highly organised with a structured, professional way of working

  • Experience of motivating and leading a Customer Services team

  • Experience in the Education sector is not essential but would be an advantage.

Job Offer

A competitive basic salary + benefits

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