4 months ago
Customer Service Associate - Bath
We are Swinton Insurance. We’ve been helping people to find insurance for nearly 60 years. And we’re far from done. With a fresh focus, a clear vision and some incredible projects on the go, there’s never been a better time to join us – and to develop your career with the nation’s biggest high street insurance retailer.
Here’s to providing a personal service that’s second to none. As a Customer Service Associate in our Bath branch, you’ll be there for every customer who walks through our doors. Giving advice. Offering support. Being there when it matters. You’ll do it all. And we’ll be there to help you every step of the way – however far you want to go in your career with the nation’s biggest insurance retailer.
You’ll be the first person our customers see when they come into branch. After saying hello and making them feel welcome, you’ll answer their queries, share your knowledge and introduce them to the policies that might be right for them. Talking insurance with all sorts of different customers, you’ll deliver a personal service every time, and, with lots of training to get you up to speed, we’ll help you to do just that.
Essential skills required:
• Hard working individuals
• Being about to successfully work as part of a team
• Initiative – those who know what it means to put the customer first
• Friendliness, enthusiasm, and a genuine interest in people’s needs
Desirable skills required:
• Experience in a similar role would be a big advantage, but it isn’t essential
• Having a hands-on approach, ready to roll your sleeves up, and become the best you can be
In return you’ll be part of an ambitious business that’s always thinking ahead – defining, planning and building for a better future. You’ll have your own rewards & benefits package, a personal development plan and lots of opportunities to have input into the way you think they should be done.
With all the training and support you’ll get throughout your career here, we’ll give you everything you need to succeed.
As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit enquiry, a criminal record check, residency and right to work checks.