Experienced customer service advisor wanted for major motor group with a call centre based in Chelmsford.
The role will involve answering inbound calls from customers making sales enquiries with the aim of converting the enquiry into a showroom appointment at their local car dealership. You will receive full training on the process. This is a centralised call centre and therefore receives a high volume of inbound calls from potential customers across the country.
The successful candidate MUST have phone based customer service experience, ideally in a call centre environment. Experience in telesales would be an advantage as part of the commission paid will be based on the number of appointments made and their conversion into actual sales of vehicles at the dealership. The customer service advisor can have a big influence on the likelihood of an eventual sale through the initial call. Commission will also be based on call quality.
The basic salary for this role is negotiable up to £16000. Average performance will see you earn an additional £7000 - £8000 in commission per annum but the top performers are earning £11000 in commission taking their earnings to £27000 OTE. You will also receive a number of benefits as a result of working for a well established dealer group. These include department store discounts, privileged discount rates on the company's vehicles and vehicle servicing, pension scheme, increasing holiday entitlement with length of service and many more.
You will work 5 days, 40 hours per week on a shift basis within the following times: Monday-Friday 8am-7pm, Saturday 8.30am-5.30pm and Sunday 10am-4pm. Please note that you will be working shifts and will NOT therefore be working all of these hours. This is a full time permanent position.
This is an excellent opportunity to establish a career with a very reputable and high quality national dealer group.