29 days ago
DfE Customer Service Advisor
Shifts: Monday - Friday; 08:00 - 20:00 (37.5 hours per week)
Training: 3 weeks, Monday - Friday, 9am – 5.30pm
Start Date: 18/06/2018
Working on behalf of a government department, we advise our candidates on the best career path for them and any sponsorship available. We’re currently looking for 4 Customer Service Advisors to join this exciting and expanding team.
This is a role that will give you the benefits of working both for a larger company and a medium team. You will experience all the advantages that a large company can offer, including career stability and lots of opportunity for career development. Teleperformance will give you the opportunity to showcase your skills and to develop your career in a very supportive environment.
To be considered for this exciting role, you must be able to retain large amounts of information, enjoy helping people and ideally have previous customer service experience. You will be self-motivated and display an abundance of enthusiasm, positivity, and resilience.
In return, we’ll reward you with a competitive salary, great benefits, a positive working environment and stacks of potential for career growth and development.
Objectives of the role
Provide correct information and support to candidates
Contribute to building an effective and cohesive team
Maintain customer requirements and contribute to the overall improvement of campaigns/accounts
Take ownership for own performance actively seeking opportunities to improve and develop
The Selection Criteria
Previous customer service experience desirable
Ability to retain lots of key information
You must have a positive attitude
You will possess excellent written and communication skills
You will be proactive in wanting to help people and self-motivated with the ability to work under supervision
Accurate keyboard and IT skills
Teleperformance is the worldwide leader in outsourced multichannel customer experience management with over 217,000 people in 74 countries. We help clients build their customer experience strategies regardless of the channels to be used.
Our range of core services across the world is closely aligned to help organisations optimise the value of their customer relationships at every stage of the customer lifecycle. Our services cover customer care, technical support, customer acquisition and debt collection.
We provide a wide range of business solutions; from small, niche dedicated teams, to shared resource environments (Bureau) and large scale multi-location teams of 1000 people, located either in one of our specialist contact centres or at our client’s facility.
Teleperformance is a people company; we recognise happy people make happy customers. We are proud of the people culture we have developed in the UK, ensuring we engage at all levels. Our people development plans include supporting people by offering tools to develop their lives as well as the skills to do a great job for our clients.
Many of our clients have been partnering with us for in excess of 14 years. Clients choose Teleperformance because they want a level of service that is unsurpassed, to protect their brand, grow their market share, increase their sales and improve their customers’ experience.