about 1 month ago
Customer Service Advisor - Student Loans Company
Do you have a passion for delivering an excellent level of customer service, ensuring your customers receive a positive experience at all times?
Are you a problem solver, who likes a challenge?
If you can answer yes to the above, we want to hear from you!
Shifts - 5/7 days between 8am - 8pm Monday – Friday & 9am - 4pm Saturday and Sunday. Full flexibility required
Training - 8.5 days, Monday - Friday 9am - 5.30pm
Start Date - 12/03/2018
Due to our continued business success, we are looking to strengthen our team of Customer Service Advisors for our well known client, The Student Loans Company.
Based in our Glasgow Cadogan Office you will handle inbound calls, in a fast paced contact centre environment. You will provide assistance regarding financial and routine enquiries, and provide up-to-date and relevant information.
You will deliver this in a professional, and conscientious manner, with a high regard for quality at all times. You will be speaking to a variety of customers, from students and parents, to teachers and financial bodies.
Every call is different, as and the ability to effectively control the call, in a calm and positive manor is essential. With active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide a first time resolution of every call, ensuring a positive customer experience at all times
To provide such support, we are seeking articulate individuals who are confident communicators with proven customer service experience. You will be IT literate, and competent using in house systems.
In return we will offer you an attractive salary up to £16,016 per annum, a permanent contract of 40 hours per week with a flexible rotational shift pattern between 8am - 8pm Monday – Friday, & 9am – 4pm Saturday and Sunday.