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27 days ago
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Customer Relations Quality Manager


Driven Motor Jobs
Basic Salary: £21000 per annum
Location: East Midlands, Northamptonshire, Northampton
Job type: Permanent
Business sector: Both
Contact: Nicola MacDonald
Category: Car Sales Jobs
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Automotive Vacancies - Motor Trade Jobs in Northamptonshire

Customer Relations & Quality Manager

As a Customer Relations & Quality Manager and you will be responsible for supporting the management team in maintaining quality standards. This will include: assisting Line Managers with the analysis of key performance indicators; identifying trend formation and recommending measures for business improvement; facilitating quality-related management meetings; co-ordinating the results of audit-related activities; and helping to promote, maintain and coach in the understanding of quality systems and processes.

You will monitor Customer satisfaction results and identify trends and root causes to action in conjunction with Line Managers. You will also be responsible for facilitating customer feedback.

Previous experience is not required, although a passion for maintaining high standards is.

Further to this, you need to have the ability to communicate effectively with colleagues at all levels within the business; have excellent attention to detail; be competent in the use of Microsoft Office; work on your own initiative; and be able to meet deadlines.

A current and appropriate driving licence is also required.

Submit your up to date CV, ensuring you include all your contact details, including your mobile phone number, postcode and your

Driven Motor Jobs

We specialise in automotive recruitment and the following positions: Accident Repair Centre Manager, Accountants, Aftersales Manager, Area Manager, Bodyshop Advisor, Bodyshop Assessor, Bodyshop Manager, Business Development Manager, Business Manager , Dealer Principal, Estimator, Fast Fit Technician, Fast Fit Manager, F & I Manager, General Manager, General Sales Manager, Group Aftersales Director, Group Aftersales Manager, Mechanic , MET Fitters, Panel Beater, Paint Sprayer, Panel Beater, Parts Sales Representative, Master Technician, Motor Cycle Mechanic, Motor Cycle Technician, Vehicle Technician, LCV Technicians, Trade Parts Representative, Parts Advisor, Parts Manager, Receptionists, Regional Sales Manager, Sales Administrator, Sales Controller, Sales Executive, Sales Manager, Senior Service Advisor, Service Advisor, Service Manager, Service Team Leader, Technicians, Tyre Fitters, Valeters, Warranty Administrator, Warranty Manager, Workshop Controller,

All available across the South East, London, East Anglia and the Home Counties, and regularly match candidates to motor trade jobs in Bedford, Luton, Northampton, Harlow, Bury St Edmunds, Beccles, Bishop Stortford, Cambridge, Southend, Chelmsford, Brentwood, Huntingdon, Milton Keynes, Harlow, Colchester, Norwich, Ipswich, Grays, and Northampton.
Automotive Vacancies - Motor Trade Jobs in Northamptonshire

Customer Relations & Quality Manager

As a Customer Relations & Quality Manager and you will be responsible for supporting the management team in maintaining quality standards. This will include: assisting Line Managers with the analysis of key performance indicators; identifying trend formation and recommending measures for business improvement; facilitating quality-related management meetings; co-ordinating the results of audit-related activities; and helping to promote, maintain and coach in the understanding of quality systems and processes.

You will monitor Customer satisfaction results and identify trends and root causes to action in conjunction with Line Managers. You will also be responsible for facilitating customer feedback.

Previous experience is not required, although a passion for maintaining high standards is.

Further to this, you need to have the ability to communicate effectively with colleagues at all levels within the business; have excellent attention to detail; be competent in the use of Microsoft Office; work on your own initiative; and be able to meet deadlines.

A current and appropriate driving licence is also required.

Submit your up to date CV, ensuring you include all your contact details, including your mobile phone number, postcode and your

Driven Motor Jobs

We specialise in automotive recruitment and the following positions: Accident Repair Centre Manager, Accountants, Aftersales Manager, Area Manager, Bodyshop Advisor, Bodyshop Assessor, Bodyshop Manager, Business Development Manager, Business Manager , Dealer Principal, Estimator, Fast Fit Technician, Fast Fit Manager, F & I Manager, General Manager, General Sales Manager, Group Aftersales Director, Group Aftersales Manager, Mechanic , MET Fitters, Panel Beater, Paint Sprayer, Panel Beater, Parts Sales Representative, Master Technician, Motor Cycle Mechanic, Motor Cycle Technician, Vehicle Technician, LCV Technicians, Trade Parts Representative, Parts Advisor, Parts Manager, Receptionists, Regional Sales Manager, Sales Administrator, Sales Controller, Sales Executive, Sales Manager, Senior Service Advisor, Service Advisor, Service Manager, Service Team Leader, Technicians, Tyre Fitters, Valeters, Warranty Administrator, Warranty Manager, Workshop Controller,

All available across the South East, London, East Anglia and the Home Counties, and regularly match candidates to motor trade jobs in Bedford, Luton, Northampton, Harlow, Bury St Edmunds, Beccles, Bishop Stortford, Cambridge, Southend, Chelmsford, Brentwood, Huntingdon, Milton Keynes, Harlow, Colchester, Norwich, Ipswich, Grays, and Northampton.

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