about 1 month ago
Are you passionate about delivering customer centricity through effective leadership?
Are you the person to help your team to unlock their potential?
At Lyreco our aim is to “simplifying your life at work”, by offering sustainable workplace solutions.
As a Customer Care Team Leader, your role will be to lead day to day activity and development of a team of approximately 10 Customer Services Advisors, within a medium sized operational centre.
Customer centricity is at the heart of everything we do, you will ensure your team deals expertly with a wide variety of customer calls, orders, enquiries and disputes in order to provide an exceptional service. The role will involve leading performance, quality assurance and resources, in collaboration with the management team.
Package of up to £25,000 (DOE) with a corporate benefits package – based at our Telford, Shropshire Head Office.
This role will suit successful and ambitious individuals, who seek reward and recognition at the highest level. Acting as the “Voice of the Customer” - championing and driving change, and pioneering future projects to support and achieve improvements in the customer experience.
You will manage and coordinate recruitment, training, induction and coaching processes across the Centre of Excellence as well as working closely with Sales, HR, L&D and other customer service teams and taking ownership of colleagues continued professional development
Our ideal candidate will have
* The ability to motivate, lead and inspire a team.
* Exposure to a commercial environment.
* Experience of managing/leading a team within a customer care environment.
* Has worked in an omnichannel environment.
This vacancy is a brilliant opportunity for those looking to further develop their leadership skills and will guide you in to a future career in management.