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about 1 year ago
Basic Salary: £14k - 16k per year + Benefits
Location: Burgess Hill
Job type: Permanent
Contact: Park Cameras BH
Category: Customer Service Jobs

An exciting opportunity has arisen for a Customer Care & Sales Advisor to join Park Cameras based in Burgess Hill, West Sussex.

Park Cameras is a leading retailer in the specialist photographic market, with an award-winning store/head office based in Burgess Hill, as well as a state-of-the art London store opened in 2013.  We are a growing and exciting family-run business established for over 40 years, and we aspire to become the first-choice speciality photographic retailer across the UK.

Reporting to the Customer Care Team Manager, and working as part of a small team of 5-8, you will be responsible for managing all aspects of customer communication along a single channel –inbound telephone calls, or inbound email / website LiveChat / social media communications.

As a Customer Care & Sales Advisor your duties and responsibilities will be:

Inbound Telephone channel:

  • Ensuring inbound calls are answered to meet agreed abandon rate and answer time targets
  • Answering general and product-specific customer queries, using available resources
  • Seeking opportunities to make sales (in what is a competitive market)
  • Maintaining focus on achieving agreed call conversion rates, AOVs and attachment rates
  • Accurately entering customer information, sales orders and payments  on the system
  • Keeping appropriate call records for future reference
  • Dealing with customer complaints, resolving where possible and escalating where required

Inbound Email/Website LiveChat/Social Media channel:

  • Ensuring all inbound email queries are responded to within 24 hours
  • Dealing with website LiveChats in a promp and professionally manner
  • Responding to customer comments on social media (e.g. Facebook)
  • Responding to positive and negative customer reviews (e.g. Trustpilot)

An ideal Customer Care & Sales Advisor will have the following skills and experiences:

  • Enthusiastic and energetic with a positive outlook, with strong listening and customer services skills and the ability to proactively seek sales opportunities. 
  • You will be able to quickly build rapport with colleagues and customers, be able to deal with complaints calmly and professionally. 
  • You will have contact centre or sales administration experience, be able to communicate clearly and fluently, and be able to use language appropriate for each customer. 
  • You will be comfortable using computers and have experience of computer-based sales and order management systems.

You will be interested in photography, and show a natural enthusiasm for acquiring technical knowledge of new cameras, lenses and accessories.

Your working hours will be full time 40 hours per week.

In return for this you will receive a salary of £14,000 - £16,000 per annum depending on experience plus sales commission:

  • 28 days annual holiday
  • Staff discount scheme
  • Pension scheme
  • Profit-share scheme

For an opportunity to join this expanding company please submit your CV and cover letter online.

recruitx ref:  53362785/ INDMP

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