about 1 month ago
This is the job
If you have a passion to help people through having meaningful conversations, then we want YOU to join the Stay AA team!
£17,321 (including a flexibility allowance)
We love to have a work/life balance here, so you will never work Sundays with our current roster! You will be required to work shifts patterns between 08:00-20:15 Monday - Friday, and Saturdays from 09:00-17:15 but with rest days in the week you can still balance your time with friends, family and hobbies.
What will I be doing?
As a member of one of our inbound teams you will be responsible for an integral part of the AA Membership Journey. Your role will be to provide honest and expert customer service ensuring the right outcome for our members and providing a memorable experience by establishing our new and existing members individual needs. You will be providing honest and expert customer service ensuring the right outcome for the member and will work within your team and the wider department to provide solutions for members and ensure that everything we do put the customer first.
What do I need?
Experience in a contact centre would be useful, but more important is your determination, your ability to build rapport and deliver world class customer service.
• Great telephone manner and a can do attitude
• Skills and ability to share your knowledge with others
• Passion for doing the right thing
• Enthusiasm and commitment to providing world class customer service to our members
• Fantastic team work
• Excellent verbal and written communication skills
25 days holiday
Regular engagement events
Employee Offers and discounts – Days out, driving, travel, Xexec Lifestyle offers,
Opportunity to develop your existing contact centre skills or to learn new ones
Emerging Talent Programme – Access to personal development