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about 1 month ago
Gartner
Location: Egham
Job type: Permanent
Category: Sales Manager Jobs
Client Relationship Manager - German Speaking

Egham

Regular Full-time

Apply now

Job Description:

The
opportunity:

The
Client Partner role is a service delivery position focused on client
service and retention, rather than business development. In this role you
will achieve world-class levels of client support, value-orientated usage,
retention, and client loyalty, ensuring clients use and receive value from
their purchased Gartner services.

The
Client Partner role provides a great opportunity to work with an international
and dynamic team, delivering valuable insight to C-level clients in large
organisations whilst developing your career in a fast growing organisation and
gaining a very attractive salary package.

Key
responsibilities:

* Proactively build
relationships with existing Senior IT Leaders and C-level clients over the
phone to ensure that they are engaged and getting the highest return on
their investment in Gartner.
* Becoming a strategic partner to clients by
keeping up to date with their key challenges and opportunities.
* Drive continuous
client usage of the services purchased by ensuring the connection of key IT
decisions and initiatives to Gartner expertise
* Being the main point of contact for any support
clients require with their Gartner service.
* Partner with Sales
Executives to manage and retain client relationships and build client
loyalty.
* Understand and capture how the client
measures value and ensure this is over delivered throughout the contract
lifecycle.
* Continually stay abreast of new product
offerings and technology

Job Requirements:

You are the right candidate for this role if you have:

·
Must be fluent in German and English at
a business level

·
Bachelor's degree AND/OR 1-3 years’
work experience in an account management/ service role.

·
Proven ability to build strong client
relationships with senior stakeholders.

·
Evidence of over-achieving goals (top
20% performer)

·
Are goal orientated with positive
attitude towards KPIs and targets

·
Excellent oral and written communication
skills

·
Well defined prioritisation and
organizational skills

·
Demonstrated intellectual
curiosity/inquisitive nature

·
Technology knowledge preferred

·
Demonstrated ability to work well in
fast paced environment and to deadlines.

Job ID 00018233
Apply now

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