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5 months ago
Gartner
Location: Egham
Job type: Permanent
Category: Sales Manager Jobs
Client Manager - French speaking

Egham

Regular Full-time

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Job Description:

The ECM is a senior client service professional and supporting point of contact for CIO members/clients.

* Partners with the Executive Partner to ensure timely delivery of services against the members Mission Critical Priorities.
* Actively manages the relationship with the client according to Service Delivery Excellence guidelines.
* Ensure members engage through the EXP “Member Engagement Model”.
* Support activities ensuring that value is captured and incorporated in the business case.
* Drives profile based fulfilment, conducts customized searches and actively sends relevant research and information based on members Mission Critical Priorities.
* Brokers all research requests and inquiries from assigned clients, Executive Partners: receive request, interprets and delivers client responses customized to the clients’ expectations.
* Coordinates and schedules inquiries and on-site deliverable with Executive Partners and analysts.
* Jointly responsible with Executive Partners to ensure client satisfaction and client retention.
* Participates in most Executive Partner strategic meetings and quarterly review calls. Also, participates in most client inquiry calls with analyst.
* Responsible for driving structured service kickoff for both new and renewing clients ensuring completion within 30 days of contract signing.
* Responsible for driving monthly document and inquiry engagement across client base.
* Delivers on-site member support at annual Symposium events or other EXP events as requested

Job Requirements:

* Bachelors degree required, major in Business or IT Discipline preferred.

* Five or more years experience in the information technology industry, preferred experience as a business/technology advisor

* Detailed knowledge of major technology areas.

* Previous experience in a client facing role.

* Strong interpersonal, facilitation, listening and relationship building skills.

* Thorough understanding of market research, data collection and analysis.

* Excellent verbal and strong communication skills.

* Ability to prioritize and handle multiple requests concurrently.

* Ability to problem solve and bring timely resolution to issues.

* Thorough knowledge of Gartner research, specifically the EXP CIO Agenda and associated topics as well as subject matter knowledge in multiple content areas.

* Possess a No-Limits mindset.

Job ID 00016171
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