Aftersales Retention Advisor,
Charles Hurst Vauxhall Belfast
Contract Type: Temporary
There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.
About the role
The successful candidate will enhance customer retention by presenting our excellent range of Service Plan products with true ambition. You will have clear and concise communication skills, supported by an eye for detail and a natural flair for delivering 1st Class customer service with ease.
Whilst initially a temporary position, the new role provides a fantastic environment for the successful candidate to flourish in and holds significant potential for a permanent and exciting career within the Charles Hurst team.
Presenting and gaining sales of Service plan products
Providing our customers with 'best advice' for ongoing maintenance of their vehicle
Use every opportunity to build rapport and support the 'Customers for Life' principle
* Strong negotiating and closing skills
* Results driven individuals coupled with an enthusiasm to exceed monthly targets
* Previous experience in a similar customer service/sales role
* Strong customer service skills and outlook
* Friendly and professional manner with a smart appearance
* Excellent communication and IT skills
* Maths and English GCSE, grade A-C, or equivalent
* Systematic and organised
* Honest, respectful and diligent
In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.
As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Please note: We will close vacancies once the required quality or number of applications has been received.