Unemployment levels are at their highest for a generation, however Office Angels, has urged jobseekers to look beyond basic salary offered for a role. They are also urging jobseekers to consider all of the other benefits that come with a job.
This advice has come in response to new date from Office Angels and mysalarychecker.com, which has revealed that sales and telesales roles are in high demand across all industries.
This is because all companies look for successful sales people to help position their business for future growth.
Although, in comparison to general staffing administrative roles, sales salaries are at the lower end, salespeople and telesales advisors can earn a considerable amount through commission and bonus schemes.
David Clubb, MD of Office Angels told HR Magazine: “Next year is undoubtedly going to be incredibly tough, and jobseekers are going to have to be more flexible when applying for jobs. Candidates shouldn’t just look at the salary of any given role but also consider the wider package and where the job may lead in terms of future opportunities. Commission, bonuses and other benefits can boost a mediocre salary and ensure that take-home pay is much higher.
“Our data shows that there are plenty of advertised vacancies available, although the large pool of jobseekers in the UK means that there will be strong competition for roles. Being prepared to accept a lower salary and then work hard to supplement that through performance-related pay can help candidates widen their search. Sales roles can also be crucial to career development, helping people who are new to the workforce to develop transferable skills which can help them in their future careers.”
Picture: Aaron Tang
Ever notice that some tele-sales reps consistently out sell other reps? Why is that? Why do some reps continuously lead the pack in terms of sales and revenues and others don’t?
Sure, knowledge and experience play a role in their success, but when you scratch the surface you quickly discover that highly effective tele-sales reps all have one thing in common: they are exceptionally good closers.
For more on this story go to Salesopedia.com.
Picture: David Mellis
Jobs in telesales can be notoriously hard and frustrating, what seems to be worse is that some people take to telesales like a duck to water and others don’t. Although it is true that not everybody is suited to a career in telesales, telesales jobs can be made easier by following a few simple techniques. To find help with jobs in telesales, read on.
Telesales Techniques
- By far the most important part of telesales jobs is not what you say it’s how you say it. In telesales, customers can judge the town of your voice and if you don’t sound interested, you can be sure that the customer won’t be. If you ever get discouraged and frustrated with jobs in telesales (which is quite common) you need to ensure that this doesn’t affect your voice. Smiling will help to put enthusiasm and warmth into your voice which when coupled with politeness is an excellent way to close telesales.
- In telesales, you may have to get past several people to talk to the person that you actually want so before a call, prepare what you are going to say. The key to this part of telesales jobs is to be very polite and tell them why you are calling rather than trying to deceive them with empty answers. A lot of people can spot a telesales call very quickly but by being professional and polite they are more likely to put you through and it is, after all, their job to screen unwanted calls such as telesales.
- Once you have got over this hurdle you still have to make the sale, which is why preparation is so important in telesales. Make sure you know your telesales goals and how you are going to reach them. Reading from a script sounds rehearsed so is generally not a good idea but for jobs in telesales, you need to know your product/service inside out, believe in it and make sure that it meets the customer’s needs.
- Rejection is a huge part of telesales jobs so you should get used to it and not get disheartened. Some people simply will not buy from a telesales call while others will not want the product, are n a bad mood or would rather buy a product face to face. If you are selling a good, marketable product then the sales will come in.
You can search for a wide range of telesales jobs here on Simply Sales Jobs.
Telesales jobs can be demanding and whilst some people are naturally good at it, others can struggle and need a bit of extra assistance to be able to make sales and if you are good at telesales, there are good amounts of money to be made. There are a number of tips that can be used in call centre jobs to increase your chances of making a sale, read on to find out more.
Telesales Tips
- This may not be possible in some jobs but targeting past enquirers/buyers will lead you to more repeat sales. Use a friendly, ‘soft sell’ approach for call centre jobs and you should be able to find a bit more success. In telesales jobs, you should plant to have 30-45 seconds to get their interest.
- In some telesales jobs, you will have a script given to you that you have to read from, if you haven’t however; prepare a simple telesales script that is concise, clear, conversational and convincing. All telesales scripts need to be flexible (even ones that are provided) and remember to plan what to do if you end up talking to the wrong person.
- In call centre jobs, the call is obviously the most important part and there are number of things you can do to increase your chances of success in telesales jobs. In telesales, you need to outline the benefit of your product/service instantly and have a hook that makes them want to talk to you. This can be identifying with a particular situation or company.
- Ask permission before asking questions in telesales jobs and use open questions. Who/what/why/how questions are good to use in call centre jobs, as is using the customer’s name throughout the call.
- Make sure that they know you are listening to them and use phrases such as “I understand, I see” etc. Don’t interrupt the customer and allow them to fill in silences. Also, in telesales jobs check that the customer is listening by asking them “how do you feel about that? Or how does that sound?”
- In telesales jobs, what you are saying accounts for roughly 20% of the success of the call and the rest comes from tone of voice. Smile as you are talking and the customer will pick up on this. It is also a good idea to manage your expectations in call centre jobs, 39% of people simply will not buy, 30% will but it is the remaining, undecided 40% where the money can be made. In telesales jobs, learn to deal with rejection because it will happen a lot.
You can search for a wide range of Telesales Jobs here on Simply Sales Jobs.
Telesales jobs involve working in call centres, and like all call centre jobs, you will be dealing with customers via the telephone. Telesales jobs will consist of selling a product or a service either by making outbound telephone calls, or accepting inbound telephone calls. Telesales jobs usually pay only minimum wage but offer generous commission packages which means that of all of the call centre jobs, telesales is the one where the most money can be made. There are a number of methods to telesales jobs that can be employed to maximise your earning potential, to find out how to be successful in telesales jobs, read on.
Finding Success in Telesales Jobs
- By far the best piece of advice when it comes to finding success in telesales jobs is to always be highly motivated and keen to make money. Telesales jobs are not easy but if you are good at them, you can earn good money and this should be your driving force in telesales.
- It is vital in telesales jobs to be able to remain cool and calm at all times as telesales can be a very stressful environment and you are likely to have to deal with some very frustrated and annoyed people. There is no quicker way to get shown the door from call centre jobs than to be rude or offensive to customers.
- When working in telesales jobs, you need to make as many calls as possible as this increases you chances of making sales and of meeting your targets. When working in call centre jobs, you need to be able to get through your phone calls and despatch them as quickly as possible to be able to move on to the next.
- Although the above point is very important in telesales jobs, it is also vital that you take your time in call centre jobs to make sure that you go through your calls methodically, clearly and concisely. Call centre jobs require you to know what you are selling and to make sure the customer knows what they are buying and nothing will end a telesales call quicker than an operator who is mumbling and not clear.
- Telesales jobs will teach you sales skills that are easily transferable to a lot of other sales jobs and good performances in telesales will look good on your CV. Telesales jobs require constant hard work and professionalism but it will be rewarded. You can search for a wide range of telesales jobs here on Simply Sales Jobs.
Telesales jobs involve cold calling customers either at home or in their place of work over the telephones trying to sell a product or a service, it is also common for call centre jobs to involve conducting market research. Telesales jobs are not for everyone but for those that are successful in telesales, excellent sales careers can develop. Call centre jobs also offer the opportunity to earn considerable amounts of commission. To find out more about telesales and call centre jobs, read on.
Telesales and Call Centre Jobs Information
- Telesales jobs can be stressful and very fast paced and those working telesales spend the entire day making external calls to people and based on a script will try to persuade them to buy a product or service, receive a visit from a sales rep, fill out a survey and should a sale be successful, process the order and delivery details.
- Those people who are good at call centre jobs are confident, have good interpersonal and communicative skills, are persuasive, motivated and most importantly are resilient. Those working in telesales will generally work a 37.5 hour week, although due to the nature of call centre jobs, this can be in shift work.
- Telesales jobs require good telephone skills, a good level of spelling, data entry and computer literacy. Some call centre jobs may require a test in these areas before you are accepted. Although call centre jobs are available in all major towns and cities around the country, the South East of England seems to be a hotspot to telesales jobs.
- Those with telesales jobs will earn anywhere between £12k and £13k pa as a basic salary but can make considerably more with commission. Manager call centre jobs can earn in the region of £20k pa. The skill learnt in telesales jobs are transferable and call centre jobs can easily lead to a successful career in sales.
You can search for a wide range of telesales jobs here on Simply Sales Jobs.
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