Cold calling is, it seems, universally accepted as invasive, unwanted and irritating. With such a poor image, how can you master the art to generate sales and ultimately, keep your manager happy?

As with most types of sales pitch, you are unlikely to succeed unless you have taken the time to plan carefully. A seasoned salesperson may be tempted to rely on their instincts but this would be unwise. After all, your potential customer only needs to tolerate a sales pitch only for as long as it takes to disconnect your call. You are afforded only the briefest of opportunities to capture a potential customer’s attention, so it is crucial that you make the most of it.

You must ensure that you have all of the relevant facts and figures a potential customer may query. Time is of the essence so if they ask a question, you should know the answer. Indeed, many successful salespeople rehearse their pitch to iron out any errors, reducing the time it takes to deliver an introduction. Be careful though; over-rehearsed speeches carry the potential to sound monotone and tedious. You need to motivate your customer into action; stimulate them and spark their curiosity. With good preparation, perhaps you should think about tailoring your script to the interests of the recipient?

A critical component of your pitch preparation is the introduction. Be sure to inform the potential customer of who you are and the reason for your call. It would be true to say that the majority of potential customers lose interest at the introduction stage, so you should consider experimenting with several types of script to determine which is more successful.

Once you have successfully handled the intro, you must carefully gauge the feelings of your customer. Odd though it may seem, cold calling is all about empathy and listening, adapting to the interests and wishes of the person you have called. You must remember that essentially, you have interrupted their home-life so you should work hard to contradict the “nuisance” stereotype that cold callers carry.  It is critical that you avoid adopting a hard-sell mentality.  As the saying goes, “you will catch more flies with honey”. Exhibiting patience and empathy is generally considered the more desirable and successful approach to laying the foundations of a sale.

Lastly, you should take notes of every call, even those that have lasted just a few seconds. Some customers may be keen to place an order at a later date, whilst others may experience a change in circumstances over time. Keep track of all your sales leads and stay in touch with potential customers because in the long term, building lasting relations with customers can generate sales and keep your pipeline healthy.

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Call centre jobs can be an excellent way to make some extra money or to start your career in customer service or sales. Skills learned in a call centre job can be transferred to other jobs and in the case of telesales, there are also large amounts of commission to be made in the process. To find out more about how to apply for jobs in call centres, read on.

Call Centre Jobs

• One of the easiest ways to apply for call centre jobs is to look here on Simply Sales Jobs. We’ve got plenty of call centre jobs based all over the country from various companies.

• Before you decide to apply for a call centre job, you need to be work out what sort of work you want to be doing in call centres, this can be divided into inbound or outbound calls and sales or customer service. It could be argued that inbound sales calls in call centres are the easiest because the customers are phoning you but those who have the skills and drive to succeed in an outbound sales call centre jobs can go on to bigger and better things.

• When you are applying for call centre jobs, you will most likely have to do a telephone interview first and then be called in for an introduction and training session. It is important during the telephone interview for call centre jobs to be very clear, confident and friendly as they are testing you on how you perform in the real call centre job.

• Call centre jobs require the use of a computer so it is important to be able to type quickly and accurately. When applying for call centre jobs, you will also need to undertake one or two spelling tests as it essential that details are recorded correctly.

• When applying for a call centre job it is important that your CV reflects any previous skills and experience that will help with your application. Retail experience is usually good for call centre jobs as it combines sales and customer service skills.

The most common place to find call centre jobs is in London and the South East of the UK but call centres are placed all over the UK and you can search for call centre jobs here on Simply Sales Jobs.

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Telesales jobs can be demanding and whilst some people are naturally good at it, others can struggle and need a bit of extra assistance to be able to make sales and if you are good at telesales, there are good amounts of money to be made. There are a number of tips that can be used in call centre jobs to increase your chances of making a sale, read on to find out more.

Telesales Tips

• This may not be possible in some jobs but targeting past enquirers/buyers will lead you to more repeat sales. Use a friendly, ‘soft sell’ approach for call centre jobs and you should be able to find a bit more success. In telesales jobs, you should plant to have 30-45 seconds to get their interest.

• In some telesales jobs, you will have a script given to you that you have to read from, if you haven’t however; prepare a simple telesales script that is concise, clear, conversational and convincing. All telesales scripts need to be flexible (even ones that are provided) and remember to plan what to do if you end up talking to the wrong person.

• In call centre jobs, the call is obviously the most important part and there are number of things you can do to increase your chances of success in telesales jobs. In telesales, you need to outline the benefit of your product/service instantly and have a hook that makes them want to talk to you. This can be identifying with a particular situation or company.

• Ask permission before asking questions in telesales jobs and use open questions. Who/what/why/how questions are good to use in call centre jobs, as is using the customer’s name throughout the call.

• Make sure that they know you are listening to them and use phrases such as “I understand, I see” etc. Don’t interrupt the customer and allow them to fill in silences. Also, in telesales jobs check that the customer is listening by asking them “how do you feel about that? Or how does that sound?”

• In telesales jobs, what you are saying accounts for roughly 20% of the success of the call and the rest comes from tone of voice. Smile as you are talking and the customer will pick up on this. It is also a good idea to manage your expectations in call centre jobs, 39% of people simply will not buy, 30% will but it is the remaining, undecided 40% where the money can be made. In telesales jobs, learn to deal with rejection because it will happen a lot.

You can search for a wide range of Telesales Jobs here on Simply Sales Jobs.

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Telesales jobs involve working in call centres, and like all call centre jobs, you will be dealing with customers via the telephone. Telesales jobs will consist of selling a product or a service either by making outbound telephone calls, or accepting inbound telephone calls. Telesales jobs usually pay only minimum wage but offer generous commission packages which means that of all of the call centre jobs, telesales is the one where the most money can be made. There are a number of methods to telesales jobs that can be employed to maximise your earning potential, to find out how to be successful in telesales jobs, read on.

Finding Success in Telesales Jobs

• By far the best piece of advice when it comes to finding success in telesales jobs is to always be highly motivated and keen to make money. Telesales jobs are not easy but if you are good at them, you can earn good money and this should be your driving force in telesales.

• It is vital in telesales jobs to be able to remain cool and calm at all times as telesales can be a very stressful environment and you are likely to have to deal with some very frustrated and annoyed people. There is no quicker way to get shown the door from call centre jobs than to be rude or offensive to customers.

• When working in telesales jobs, you need to make as many calls as possible as this increases you chances of making sales and of meeting your targets. When working in call centre jobs, you need to be able to get through your phone calls and despatch them as quickly as possible to be able to move on to the next.

• Although the above point is very important in telesales jobs, it is also vital that you take your time in call centre jobs to make sure that you go through your calls methodically, clearly and concisely. Call centre jobs require you to know what you are selling and to make sure the customer knows what they are buying and nothing will end a telesales call quicker than an operator who is mumbling and not clear.

• Telesales jobs will teach you sales skills that are easily transferable to a lot of other sales jobs and good performances in telesales will look good on your CV. Telesales jobs require constant hard work and professionalism but it will be rewarded. You can search for a wide range of telesales jobs here on Simply Sales Jobs.

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Call centre jobs can be somewhat varied in what you will be expected to do. For instance, some call centres only except inbound calls in a sales role or dealing with customer complaints or enquires in a customer services role, while other call centres undertake the same thing but by making outbound calls either to existing customers or to brand new customers via cold calling. There are some tips that can improve your technique and success in a call centre job, read on to find out more.

Advice For Call Centre Jobs

• Call centre jobs are definitely not for everyone and it takes a particular type of person to make a good career out of a call centre job, it is however possible to make good money and learn skills that are transferable to any jobs.

• When working in call centres, regardless of which types of calls you are undertaking (inbound/outbound or sales/customer service) the key is to always be keen and polite with customers. If you smile when you are on the phone, your voice will change and this will be noticeable to the person on the other end of the line and will definitely increase your success in call centre jobs.

• When you work in call centre jobs, you need to try and make as many calls as possible as you will often have targets set you will need to meet and in a sales environment in call centres, the more calls you make, the more sales you are likely to make. Call centre jobs require you to quickly deal with each call and move on to the next.

• Although the above point is important, it is equally important to take your time to some extent and make sure that you speak to customers slowly, clearly and concisely as nothing will kill a sales call quicker than the operator mumbling or being unaware of their pitch.

• Call centre jobs require you to use proper English, avoid slang and at no point should you ever swear. The chances are that in call centres, you will be dealing with annoyed and/or frustrated people on the other end of the line and it is essential you remain calm and keep your cool. Being rude to customers will only get you the sack from your call centre job.

• Call centre jobs require constant professionalism and hard work. Eventually you will be rewarded and if your call centre job is in a sales environment (either inbound or outbound) then you will learn skills that are transferable to all other sales jobs.

You can search for a wide range of call centre jobs here on Simply Sales Jobs.

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Telesales jobs involve cold calling customers either at home or in their place of work over the telephones trying to sell a product or a service, it is also common for call centre jobs to involve conducting market research. Telesales jobs are not for everyone but for those that are successful in telesales, excellent sales careers can develop. Call centre jobs also offer the opportunity to earn considerable amounts of commission. To find out more about telesales and call centre jobs, read on.

Telesales and Call Centre Jobs Information

• Telesales jobs can be stressful and very fast paced and those working telesales spend the entire day making external calls to people and based on a script will try to persuade them to buy a product or service, receive a visit from a sales rep, fill out a survey and should a sale be successful, process the order and delivery details.

• Those people who are good at call centre jobs are confident, have good interpersonal and communicative skills, are persuasive, motivated and most importantly are resilient. Those working in telesales will generally work a 37.5 hour week, although due to the nature of call centre jobs, this can be in shift work.

• Telesales jobs require good telephone skills, a good level of spelling, data entry and computer literacy. Some call centre jobs may require a test in these areas before you are accepted. Although call centre jobs are available in all major towns and cities around the country, the South East of England seems to be a hotspot to telesales jobs.

• Those with telesales jobs will earn anywhere between £12k and £13k pa as a basic salary but can make considerably more with commission. Manager call centre jobs can earn in the region of £20k pa. The skill learnt in telesales jobs are transferable and call centre jobs can easily lead to a successful career in sales.

You can search for a wide range of telesales jobs here on Simply Sales Jobs.

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