Call centres have had bad press over the years for being bad places to work, a lot of which is untrue. Acquiring a call centre job however is one of the only things that may have got easier in the current economic climate. Companies are not willing to outsource their call centre’s overseas anymore and the customer service industry is booming. This guide outlines what is required for call centres jobs and how to find either full time or part time call centre jobs.
Finding a Call Centre Job
- Call centres jobs often fall under the banner of customer service although they can also be considered sales (telesales). People who have a call centre job are expected to either make or receive calls and log the details on a computer database.
- The nature of a call centre job can vary dramatically depending on what they call centre operative is being tasked to do. Those who are selling a product or a service will be given a daily target of sales and be expected to meet that. Those who have taken up a call centre job that specialises in market research will be expected to complete their target number of surveys.
- Call centres jobs that focus on customer service are slightly different in that the call centre operative receives calls from members of the public and deals with their complaint or request accordingly
- The average wage for somebody with a call centre job is £6-£8ph but sales jobs often offer incentives and bonuses for meeting and exceeding targets. The nature of call centres jobs means that the hours can be quite varied but staff are generally required to work 35-40 hours per week.
- One of the main advantages of call centres jobs is that the hours can be somewhat flexible and there are lots of part time call centre jobs available that allow people to fit work in around other commitments.
- People who are successful in call centres jobs are confident, friendly, resilient and motivated. Having a good telephone voice is essential as is being calm under pressure. Good spelling and computer/typing skills are also an advantage.
- When searching for call centres jobs, make sure that you look on as many websites and in as many publications as you can, most cities often have several call centres and so choose one that appeals to you. Some specialise in telesales whilst other specialise in customer service or market research.
Call centres have had bad press over the years for being bad places to work. Acquiring a call centre job however is one of the only things that may have got easier in the current economic climate. Companies are not willing to outsource their call centre’s overseas anymore and the customer service industry is booming. This guide outlines what is required for call centres jobs and how to find either full time or part time call centre jobs.
Finding a Call Centre Job
- Call centres jobs often fall under the banner of customer service although they can also be considered sales (telesales). People who have a call centre job are expected to either make or receive calls and log the details on a computer database.
- The nature of a call centre job can vary dramatically depending on what they call centre operative is being tasked to do. Those who are selling a product or a service will be given a daily target of sales and be expected to meet that. Those who have taken up a call centre job that specialises in market research will be expected to complete their target number of surveys.
- Call centres jobs that focus on customer service are slightly different in that the call centre operative receives calls from members of the public and deals with their complaint or request accordingly
- The average wage for somebody with a call centre job is £6-£8ph but sales jobs often offer incentives and bonuses for meeting and exceeding targets. The nature of call centres jobs means that the hours can be quite varied but staff are generally required to work 35-40 hours per week.
- One of the main advantages of call centres jobs is that the hours can be somewhat flexible and there are lots of part time call centre jobs available that allow people to fit work in around other commitments.
- People who are successful in call centres jobs are confident, friendly, resilient and motivated. Having a good telephone voice is essential as is being calm under pressure. Good spelling and computer/typing skills are also an advantage.
