Home based telesales jobs are a variation on telemarketing work. Home telesales jobs can be perfect for those who need to work but cannot stay away from home because of young children or other responsibilities. Some simply prefer to work from home. There are plenty of telesales from home positions as it often works out cheaper for employers too. They do not need large offices for all their staff, and so all the costs that come with that are avoided. For a guide to home telesales jobs, see the following.

» Read more: Home Telesales Jobs – What do I Need to know?

One of the only sectors of the employment market that has remained fairly stable through the economic recessions of 2008-10 is jobs in telesales. Telesales jobs involve selling a product or a service over the phone, some call centres specialise in outbound calling but inbound call centre jobs have risen in popularity over recent years. This guide outlines the basics of jobs in telesales. Jobs in Telesales

• Telesales jobs are nearly always based in a call centre and it is the task of the telesales operative to sell products or services to potential customers over the phone. Operators often read from a script and the phone calls require the operative to quickly and concisely explain the benefits of the product, persuade customers to accept a trial period or arrange a visit from a sales rep, gather information about the customer and enter it into a computer and finally, to take orders, process payment and organise delivery.

• Jobs in telesales require individuals to have a good telephone manner and tone, to be polite and confident, to be persistent and resilient and to be able to work effectively under pressure. Telesales exist in a target based environment and telephone operatives are expected to make a certain number of calls an hour and to meet their daily sales targets.

• Although no formal qualifications are necessary for jobs in telesales, basic communication, written and numeracy skills are required. Those who are confident in using computers and can type relatively quickly may have an advantage within telesales jobs. Candidates are expected to be just as effective when working in an inbound call centre as an outbound one.

• Jobs in telesales often pay anywhere between £6 and £8 per hour but many call centres provide incentives and bonuses for above target sales. The average salary for jobs in telesales is between £13,000 and £16,500 per year although with bonuses, some people with telesales have been able to earn up to £22,000 per year.

Call centres have had bad press over the years for being bad places to work, a lot of which is untrue. Acquiring a call centre job however is one of the only things that may have got easier in the current economic climate. Companies are not willing to outsource their call centre’s overseas anymore and the customer service industry is booming. This guide outlines what is required for call centres jobs and how to find either full time or part time call centre jobs.

Finding a Call Centre Job

• Call centres jobs often fall under the banner of customer service although they can also be considered sales (telesales). People who have a call centre job are expected to either make or receive calls and log the details on a computer database.

• The nature of a call centre job can vary dramatically depending on what they call centre operative is being tasked to do. Those who are selling a product or a service will be given a daily target of sales and be expected to meet that. Those who have taken up a call centre job that specialises in market research will be expected to complete their target number of surveys.

• Call centres jobs that focus on customer service are slightly different in that the call centre operative receives calls from members of the public and deals with their complaint or request accordingly

• The average wage for somebody with a call centre job is £6-£8ph but sales jobs often offer incentives and bonuses for meeting and exceeding targets. The nature of call centres jobs means that the hours can be quite varied but staff are generally required to work 35-40 hours per week.

• One of the main advantages of call centres jobs is that the hours can be somewhat flexible and there are lots of part time call centre jobs available that allow people to fit work in around other commitments.

• People who are successful in call centres jobs are confident, friendly, resilient and motivated. Having a good telephone voice is essential as is being calm under pressure. Good spelling and computer/typing skills are also an advantage.

• When searching for call centres jobs, make sure that you look on as many websites and in as many publications as you can, most cities often have several call centres and so choose one that appeals to you. Some specialise in telesales whilst other specialise in customer service or market research.

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