Telesales jobs can be demanding and whilst some people are naturally good at it, others can struggle and need a bit of extra assistance to be able to make sales and if you are good at telesales, there are good amounts of money to be made. There are a number of tips that can be used in call centre jobs to increase your chances of making a sale, read on to find out more.

Telesales Tips

• This may not be possible in some jobs but targeting past enquirers/buyers will lead you to more repeat sales. Use a friendly, ‘soft sell’ approach for call centre jobs and you should be able to find a bit more success. In telesales jobs, you should plant to have 30-45 seconds to get their interest.

• In some telesales jobs, you will have a script given to you that you have to read from, if you haven’t however; prepare a simple telesales script that is concise, clear, conversational and convincing. All telesales scripts need to be flexible (even ones that are provided) and remember to plan what to do if you end up talking to the wrong person.

• In call centre jobs, the call is obviously the most important part and there are number of things you can do to increase your chances of success in telesales jobs. In telesales, you need to outline the benefit of your product/service instantly and have a hook that makes them want to talk to you. This can be identifying with a particular situation or company.

• Ask permission before asking questions in telesales jobs and use open questions. Who/what/why/how questions are good to use in call centre jobs, as is using the customer’s name throughout the call.

• Make sure that they know you are listening to them and use phrases such as “I understand, I see” etc. Don’t interrupt the customer and allow them to fill in silences. Also, in telesales jobs check that the customer is listening by asking them “how do you feel about that? Or how does that sound?”

• In telesales jobs, what you are saying accounts for roughly 20% of the success of the call and the rest comes from tone of voice. Smile as you are talking and the customer will pick up on this. It is also a good idea to manage your expectations in call centre jobs, 39% of people simply will not buy, 30% will but it is the remaining, undecided 40% where the money can be made. In telesales jobs, learn to deal with rejection because it will happen a lot.

You can search for a wide range of Telesales Jobs here on Simply Sales Jobs.

Bookmark It

Comments are closed.