Call centre jobs involve working with customers on the telephone. There are a number of possible roles within call centres, for instance, you could be taking inbound calls in a customer service role, inbound calls in a sales role or making outbound sales calls (often called Telesales). Call centre jobs are not for everyone but good money can be made by those who have a talent for working in call centres. Read on to find out more about working in a call centre job.

Working in Call Centres

• Call centre jobs require the individual to be confident, persuasive, resilient, polite and above all, motivated. Call centre jobs are very fast paced and can be stressful. When working in call centres that specialise in sales, the pressure can be on to perform and meet targets. Therefore, it is essential that those with call centre jobs have the ability to work under pressure.

• Generally, those working in call centre jobs will work 37.5 hours a week but due to the nature of call centres, this may well be in shift work. This is especially true when you are phoning individual people as call centres want to be able to contact them when they are at home.

• In general, the average salary for a basic call centre job will be roughly £12k pa but this can rise considerably if individuals consistently meet and exceed their targets can easily take home an annual salary of over £18k pa. Manager positions in call centres will earn £10k+ pa.

• It is quite common for call centre jobs to provide in house training and because the skills learned in call centres are transferable, especially sales skills, a call centre job can lead to an excellent career in sales. You can search for a range of call centre jobs here on Simply Sales Jobs

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