One of the only sectors of the employment market that has remained fairly stable through the economic recessions of 2008-10 is jobs in telesales. Telesales jobs involve selling a product or a service over the phone, some call centres specialise in outbound calling but inbound call centre jobs have risen in popularity over recent years. This guide outlines the basics of jobs in telesales.

Jobs in Telesales

• Telesales jobs are nearly always based in a call centre and it is the task of the telesales operative to sell products or services to potential customers over the phone. Operators often read from a script and the phone calls require the operative to quickly and concisely explain the benefits of the product, persuade customers to accept a trial period or arrange a visit from a sales rep, gather information about the customer and enter it into a computer and finally, to take orders, process payment and organise delivery.

• Jobs in telesales require individuals to have a good telephone manner and tone, to be polite and confident, to be persistent and resilient and to be able to work effectively under pressure. Telesales exist in a target based environment and telephone operatives are expected to make a certain number of calls an hour and to meet their daily sales targets.

• Although no formal qualifications are necessary for jobs in telesales, basic communication, written and numeracy skills are required. Those who are confident in using computers and can type relatively quickly may have an advantage within telesales jobs. Candidates are expected to be just as effective when working in an inbound call centre as an outbound one.

• Jobs in telesales often pay anywhere between £6 and £8 per hour but many call centres provide incentives and bonuses for above target sales. The average salary for jobs in telesales is between £13,000 and £16,500 per year although with bonuses, some people with telesales have been able to earn up to £22,000 per year.

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