Archive for January, 2010

Royal Mail’s Adam Crozier jumps ship to ITV

ITV has ended its long-running hunt for a chief executive this morning with the appointment of Adam Crozier, the Royal Mail chief executive.

Mr Crozier, 46, will take up his role this year, the broadcaster said in a statement.

Archie Norman, the former Asda chief executive who started as ITV’s chairman in January, said that Mr Crozier’s task was to “bring together the skills and talent within ITV to drive the business on its strategic journey”.

The move ends a stressful period for the broadcaster, which had struggled to find a replacement for Michael Grade.

Talks with Tony Ball, the former BSkyB chief, collapsed in September because of his pay demands.

Shares in ITV today rose 1.5 per cent to 57.45p on the announcement.

Describing Mr Crozier as a unanimous choice of non-executive directors, Mr Norman said: “Adam is a very strong leader with a great track record in delivering transformational change.

“He has worked successfully in a talent-driven organisation with government and regulators, and has a thorough understanding of the media, advertising and branding industries.”

Mr Crozier spent seven years with the Royal Mail, turning it into a profitable business and implementing a £2 billion transformation programme.

He also holds non-executive directorships at Debenhams and Camelot and is chairman of the Employers’ Forum for Disability.

Before joining the Royal Mail, Mr Crozier was chief executive of the Football Association.

He had previously held executive roles at Saatchi & Saatchi, the advertiser, and had started out as a management trainee for Mars UK.

Mr Crozier said: “I am very excited to be joining ITV, a company with a great heritage and one of the best brands in the UK.

“The entire media sector is going through enormous change and that presents both great opportunities and significant challenges for everyone in the industry. The objective for ITV is to rise to those challenges and put itself at the forefront of change.

“I am very much looking forward to working with the people at ITV and leading the transformation ahead.”

Source : The Times

Thursday, January 28th, 2010 Carlene
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Littlewood’s owner to cut 1,500 call centre jobs

Shop Direct, one of the UK’s largest online retailers, is to eliminate 1,500 jobs at its call centres in the North of England as phone sales continue to fall.

The group, which was formerly Littlewoods Home Shopping, said that it would make the cuts at centres in Sunderland, where 900 jobs would be lost, as well as in Burnley, Lancashire, and Newtown, Wales.

Online retailers have fared better in the recession than high street stores.

However, Shop Direct, which is owned by the Barclay twins, owners of The Telegraph Group newspaper titles, said that online success had caused a drop in traditional phone sales.

Last year Shop Direct closed its call centre in Crosby, Merseyside, resulting in the loss of 1,000 jobs.

The group confirmed today that the cuts were part of its transformation into an online-based business.

As many as 350 new roles may be created at the remaining call centres, it said.

In a statement, Shop Direct said that it had been left with overcapacity in its call centres as more people shopped online.

It added that 60 per cent of its business was now done online, with only 19 million calls taken in its contact centres last year, compared with 33 million calls four years ago.

Mark Newton-Jones, the chief executive of Shop Direct, said: “We recognise that this is a very difficult time for those teams affected by the proposed contact centre closures.

“We are working closely with the trade unions to help staff through the consultation process and support them in finding future employment.”

Four call centres remain, and a company official said that it was too soon to tell whether further job cuts would occur as online share increased, but that the popularity of internet sales was certainly “a trend”.

Mick Hopper, a representative of the GMB geneal union said that members were devastated by the news.

“GMB have been in negotiations with the employer over a long period to arrive at work practices and terms and conditions of employment to ensure the success of this employer,” he said.

“This announcement is a body blow in an area of very high unemployment.

“GMB will do everything we can to lessen the impact of this disastrous announcement during the 90-day consultation period.”

Shop Direct reported this month that sales had increased by 6.3 per cent over the six weeks to January 1, boosted by a 19 per cent increase in online sales.

Steve Makin, the finance director, confirmed that Shop Direct had been approached by parties interested in running a high street franchise of the Woolworths brand, which Shop Direct bought from administrators a year ago to resurrect online.

View the latest Call Centre Jobs with Simply Sales.

Source : The Times

Thursday, January 28th, 2010 Carlene
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How to … pick a job with staying power

1 Get back into banking

Savvas Savouri, the chief economist at Tosca, the hedge fund, recently predicted that 100,000 new financial services jobs would be created in London over the next decade. Specialist consultants are also needed, with growth in demand throughout the financial services sector, Alan Leaman, chief executive of the Management Consultancies Association, said. There will be an emphasis on restructuring, helping banks to remain competitive and, particularly, dealing with new financial regulations, he said. View Simply Sales Banking Sales roles.

2 Think temporary

Companies took on 33 per cent more temporary and contract staff at the end of last year than 12 months before, according to KPMG and the Recruitment and Employment Confederation. As the economy picks up, a number of employers — keen to avoid more redundancies if the market worsens again — will choose to hire potential new staff on interim arrangements before deciding whether to make things permanent, Charles Russam, the chairman of Russam GMS, an interim placement agency, said.

3 Learn a language

Euro London Appointments, a financial and banking specialist, reports an increase in demand from brokerage houses for people with fluent French, German, Dutch or Scandinavian to work in equity sales. Annette Cox, an associate director at the Institute for Employment Studies (IES), suggests Mandarin, particularly for anyone working in an export-related business: “The Chinese economy is set to boom … and in the long term looks set to overtake the US,” she said.

4 Delve into digital

Digital communication is expanding and will continue to do so for some years yet, creating opportunities in IT, communications and marketing, Charles Logan, the managing director at Hays, the recruitment company, said. “The capacity for growth and investment in this area is huge,” he said. “Digital marketers, online strategy managers and technical and strategic professionals, such as SEO [search engine optimisation] experts, will continue to be in demand.” Search for these roles on our sister site Simply Marketing Jobs.

5 Go green

The Government has promised to invest £100 billion in renewable energy, creating 70,000 jobs. Mr Logan expects to see jobs created in nuclear power and throughout the energy sector, not only in new technologies. “Decommissioning [old nuclear power stations] will continue to be in high demand, as will those candidates with retro-fit experience [upgrading existing facilities],” he said. Ian Jenkins, managing director of RUSTON wheb, a clean technology search firm, identified offshore wind and anaerobic digestion as areas looking for both engineering and project management skills.

6 Turn to science

Our ageing population means that anything related to health and wellbeing looks a safe bet. Those with cross-disciplinary skills — for example, engineers who understand biochemistry — will be in a particularly strong position, Dr Cox said. And there will always be a need for medicine, so the pharmaceutical industry is another good place to look.

7 Move on to the front line

Nursing, medical and care staff are the most sought-after employees in the UK, according to KPMG’s and the Recruitment and Employment Confederation’s latest Report on Jobs, while the Children’s Workforce Development Council has started a publicity campaign to attract more people to train as social workers. “And we’re always looking for teachers,” said a spokesman for the Training and Development Agency for Schools, which hopes to recruit 36,000 in 2010-11 — qualifications in science, engineering, maths and technology are particularly sought-after.

8 Start your own business

Recessions are the classic time for entrepreneurs to get going. No inspiration? Consider a franchise; about 90 per cent of franchisees are still reporting a profit despite the recession, including 81 per cent of those in their first two years of operation, according to the British Franchise Association.

9 Give yourself a sporting chance

With Britain scheduled to host the Olympic Games and at least two world cups — cricket and rugby — in the next ten years, jobs related to sport and tourism look strong, Dr Cox said. “Sports coaches at every level are likely to be in demand, as will people with skills in event management and all the service industries that visitors will need. We’re always short of chefs. And anyone who works in visitor economy sectors like hotels, restaurants, retail and cultural activities will be [in demand].” View our Travel Job Search site.

10 Retreat to a garret

Research by the Institute of Employment Studies has concluded that graduates of creative courses — art, design, fashion and the like — are well-placed to survive tough economic times because they value creativity above wealth. Many of them make their living by mixing a range of freelance projects and part-time jobs; this doesn’t make them wealthy, with half earning £20,000 or less, but it does make them happy — three quarters are satisfied with their jobs (the national average is 44 per cent).

Source : The Times

Monday, January 25th, 2010 Carlene
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Cold winter leaves utilities with a warm feeling inside

The cold winter weather this year will deliver a £100 million boost to the profits of Britain’s Big Six energy companies, according to forecasts by City analysts.

Centrica, the owner of British Gas and Britain’s largest gas and electricity supplier, with 16 million customers, is likely to be the biggest single winner, Peter Atherton, utilities analyst at Citigroup, said.

He forecast that Centrica would rake in extra operating profits of between £40 million and £50 million over the past month, after a plunge in average UK temperatures in midDecember that prompted millions of consumers to turn up their thermostats and use more gas and electricity.

He said that the company had benefited by about £1.5 million in extra profits each day in that period.

Scottish & Southern Energy (SSE) was likely to enjoy a boost to profits of £25 million to £30 million over the same period.

The other big suppliers — EDF, E.ON, ScottishPower and RWE npower — also stood to scoop windfall profits, Mr Atherton said. “They will all have benefited. It could easily add up to an extra £100 million in profits between them.”

Consumption of gas and electricity soared in mid-December as temperatures plunged and Britain was hit by its most severe bout of winter weather in decades.

On January 7, UK daily gas demand hit an all-time record high of 454 million cubic metres, up 30 per cent from a seasonal average of 350 million cubic metres.

On the same day, British electricity demand hit a high of 58 gigawatts, up from a seasonal average of 56.2 gigawatts.

Yet the predictions of big increases in corporate profits have stoked anger from consumer groups. Robert Hammond, energy expert for Consumer Focus, said: “All the energy suppliers will be enjoying rocketing profits while millions of consumers will be worrying about how to afford to keep warm. Suppliers have failed to pass on wholesale price cuts and have boosted their profits by not reducing prices before customers turn up their heating in the cold winter.”

He called for a Competition Commission investigation to address the problem.

Source : The Times

Monday, January 25th, 2010 Carlene
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E.ON to close call centre and axe 800 staff

The German-owned company, which supplies gas and electricity to 5.5 million customers in the UK, said the closure of the site at Rayleigh, near Southend, was “not being taken lightly” but reflected a drive to improve efficiency across the group, which employs 16,000 staff in Britain.

It said 600 jobs would be cut by the closure of the call centre with another 200 staff affected by of an overhaul of its IT and energy services operations.

Graham Bartlett, managing director of E.ON’s retail business, said: “We absolutely understand the effect that this decision will have on our colleagues who have been affected. The fact of the matter is that our retail business has only just returned to profit after years of loss-making and, to ensure we can continue to do that, we have to make these tough choices.”

The company claimed that the restructuring would lead to the creation of some jobs at other locations. It said some staff would be able to relocate to other sites while others were being offered voluntary redundancy packages.

E.ON, which is based in Dusseldorf, is the world’s largest utility company by revenues and employs 90,000 staff worldwide.

Source : The Times

Wednesday, January 20th, 2010 Carlene
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DRAGON FRONTS ‘THE BUYING GAME’

Behind the scenes at Britain’s retail giants, buying teams have the power to create trends, make or break careers and decide exactly what the public buys.

Coming soon on BBC Two, Dragons’ Den star Theo Paphitis presents The Buying Game. The new 7 x 60-minute series, produced by Maverick Television, goes behind closed doors at some of the biggest names in UK retail to expose the secret world of buying for the first time.

British public

In a twist, these buyers won’t be turning to their trusted suppliers for the ‘next big thing’. Instead, they’ll be gambling on the talents of the British public in their quest to find the best and most innovative new products. For the fledgling designer, this is a chance in a lifetime.

Retailer Paphitis knows and loves the business of buying. He’ll be at the helm of this ambitious project: demystifying shop talk and revealing the competitive inner workings of retail, from prototype to product development to the finished article on the shop floor.

Emerging markets

Paphitis is also presenting Theo’s Adventure Capitalists on BBC Two later this month. This new three-part series examines the risks and rewards for British companies looking to expand in three of the world’s most dynamic emerging markets – India, Vietnam and Brazil.

These markets are weathering the global recession better than the economies of the West. If Britain is to remain a major player in world trade, it is essential to establish firm business interests now.

In each film, Paphitis follows the progress of three British companies considering expanding in these high-growth markets. Viewers will experience international trade through the eyes of successful companies, and explore the role of Britain in the global economy. Some of the companies are household names, while others are based on fresh inventions, retail success and intellectual property.

Supporting material

Meanwhile, the Open University Business School will support a website providing in-depth material on high-growth markets and international trade.

 

Source : Modern Selling.

Tuesday, January 19th, 2010 Carlene
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THE SELLING SHOW: 24 FEBRUARY, THISTLE CITY BARBICAN

The Selling Show has launched an award for the best book on sales by a UK author.

Visitors to the event’s website have until 5 February to vote online for their favourite read, with the winner due to be announced at an awards ceremony during the event’s conference programme on 24 February.

Event director at organisers BSMSP, David Sturn told ModernSelling.com: ‘This element adds further experience for our visitors and highlights the excellent range of sales publications.’

Conference format

The event has recently changed format since its launch in 2007 to a one-day conference format with an exhibition running alongside. The show has moved away from its original Islington Business Design Centre venue down the road to the Thistle City Barbican hotel and now runs alongside the Entrepreneur Show.

Speakers include:

  • Fiona Challis discussing ‘Creating a high-performance sales culture’ and ‘The seven deadly sins of sales management’;
  • Grant Leboff presenting ‘Why traditional selling doesn’t work anymore’ and ‘New rules of lead-generation and how it affects salespeople’; and
  • Bruce King explaining how to ‘Train your brain to win the sales game’ and ‘How to double your sales – fast!’

There will also be a review of current thinking within the sales sector and a question-and-answer panel session at the end of the programme.

The delegate rate of £249 includes conference programme access, expert panel, exhibition access, refreshments, lunch and sales goodie bag. For bookings, please telephone 0203 086 8690.

Tuesday, January 19th, 2010 Carlene
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Carphone sees forecasts rise for second time

Carphone Warehouse, Europe’s largest mobile phone retailer, today raised its end-of-year forecast for the second time in two months after adding 36,000 new customers during the third quarter.

The company, which is splitting into two businesses in March, reported that total revenues for TalkTalk Group, its telecoms business, rose 29 per cent to £446 million in the third quarter, with the acquisition of Tiscali, the Italian telecoms company, helping it to attract 36,000 new broadband customers. Carphone Warehouse now expects broadband customers to grow to between 4.1 million and 4.2 million – the top end of its range by the end of the year.

Revenues at Virgin Mobile France were up 44 per cent.

Like-for-like sales at Best Buy Europe, the US electricals retailer in which Carphone Warehouse has a 50 per cent stake, were up 5.5 per cent in the third quarter and with plans for the opening of several ‘Big Box’ superstores slated for Spring 2010.

The company expects full-year earnings to be at the top end of its 14-15p per share range after a strong third quarter.

Carphone Warehouse said that it would pay a special dividend of 3.2p per share to investors in March to replace its scheduled final year dividend in July 2010.

Charles Dunstone, the chief executive of Carphone Warehouse , said that a strong third quarter had led the group to increase its guidance for the full year. “TalkTalk Group’s brand profile, value for money proposition, and customer service have continued to generate real momentum in the market,” he said.

“Best Buy Europe, in which we have a 50 per cent share, has seen a very good quarter. As a result of this and a strong performance from Best Buy Mobile in the US we are today increasing forecasts for Best Buy Europe.”

Source : The Times

Tuesday, January 19th, 2010 Carlene
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Debenhams offers gift list to celebrate divorce

A department store chain has created a gift list for those wishing to help a loved one with the pain…and party atmosphere of modern divorce.

Debenhams said it launched a divorce gift list service to reflect the increasing popularity of greeting cards, parties and cakes celebrating divorces as well as provide assistance to someone who has had to divide the assets.

“A divorce means that one partner will be leaving the marital home and therefore be left without any essentials in their new house,” Debenhams head of retail services Peter Moore said in a statement.

“Divorcing can be an expensive time and registering for a divorce gift list means that family and friends can help the newly separated begin their new life.”

London law firm Lloyd Platt & Company said before Christmas that it had been swamped with enquiries after it started offering gift vouchers for divorce advice.

Items on the Debenhams divorce gift list include cookware, cutlery, crockery, glasses, bed linen, towels, small electrical goods such as toasters and microwaves as well as non-iron shirts, large plasma screen TVs and computer games.

Forty five percent of British marriages are likely to end in divorce according to the Office for National Statistics.

Source : Yahoo News.

Tuesday, January 19th, 2010 Carlene
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Cadbury confirms surrender to foreign takeover

Shares in Cadbury soared by over 3 per cent this morning after the 186-year old British confectioner and maker of Dairy Milk chocolate confirmed it was finalising a deal to be taken over by Kraft Foods, the American food conglomerate.

In a terse joint statement, the pair said: “The boards of Kraft Foods and Cadbury confirm that they are finalising the terms of a recommended offer for Cadbury. A further announcement will be made shortly.”

The move ends one of the City’s most fiercely contested bid battles, and Cadbury’s decision is believed to have come after Kraft’s raised its offer from £10.5 billion to about £11.7 billion, or roughly 761p per Cadbury share to 840p a share, plus a 10p a share dividend to Cadbury shareholders.

Shares in Cadbury opened up 26p at 832.5p this morning.

The deal ends a proud history for Cadbury as an independent company. The chocolate maker, famous for brands such as Dairy Milk and Wispa, dates back to 1824 when John Cadbury, a Birmingham Quaker, began selling cocoa-based drinks in his tea and coffee emporium.

The takeover — which Lord Mandelson, the Business Secretary, had strongly opposed — is likely to be seen as something of a landmark in the British corporate sector.

Lord Mandelson, who was unable to intervene in the bid process, nonetheless warned Kraft last month: “If you think that you can come here and make a fast buck you will find that you face huge opposition from the local population . . . and from the British Government.”

It will also raise fears of job losses at Cadbury, which employs 45,000 people worldwide, including more than 9,000 in Britain. The trade union Unite has warned that Kraft plans at least 10,000 job cuts worldwide to slash costs and repay the cash it will need to borrow for the deal.

Kraft bought Terry’s, another iconic British chocolate company, in 1993 and closed its York factory two years later.

The takeover bid has created a huge outpouring of resentment against foreign takeovers of British companies, particularly in Cadbury’s Birmingham birthplace. In the past four years, more than £292 billion has been spent by foreign companies buying British rivals.

During the past decade, household names such as P&O, O2, Abbey, BAA, Jaguar Land Rover, the glass manufacturer Pilkington and the steelmaker Corus have all succumbed to foreign takeovers, along with a clutch of electricity and water companies. But few have aroused as strong feelings or emotions as the Cadbury bid.

Kraft owns confectionery brands such as Milka and Toblerone but suffers from a poor reputation among many in the food industry because it makes most of its money from processed cheese and meat. It originally tabled a £10.9 billion bid for Cadbury in September last year. The bid went hostile in November as Kraft made its proposals direct to Cadbury’s shareholders over the heads of its board.

Source : The Times

Tuesday, January 19th, 2010 Carlene
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